EUC technician/Site IT Support

Join to apply for the EUC technician/Site IT Support role at Tata Consultancy Services 1 day ago Be among the first 25 applicants Job Description Responsibilities and duties of the role include: 100% Work from Office (Client location) Asset inventory management (New Device Asset/Import/Physical Stocking) PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets. Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import) Accessory Request Fulfillment and Unknown Device Research/Investigation PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle) Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels) Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations) New Hire onboarding training and orientation AV Meeting Room support Smart hands support for Server and Network devices Train the Trainer Qualifications Strong Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle Work with vendors to conduct physical asset audit and maintain asset stock rooms End‑to‑end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) Track complete life‑cycle management for each asset to maintain warranty information, refresh date and end‑of‑life information Knowledge of ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills Smart hands support for Server and Network devices Train the Trainer Base Salary Range $50,000 - $70,000 per annum TCS Employee Benefits Summary Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Seniority Level Entry level Employment Type Full‑time Job Function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr