Operations Specialist

Operations Specialist

Locations: San Jose, CA (Onsite) Employment Type: Non-Exempt, Full-Time

Compensation: $27 – $29.50 per hour + Plus full benefits (eligible Day One)

About Flexcar

Flexcar is reimagining car ownership through a flexible, month-to-month lease model that includes insurance and maintenance. By combining operational expertise with technology, data, and AI, we provide members with a more affordable and convenient alternative to traditional vehicle ownership.

We are committed to investing in your long-term growth and professional development. As a key member of our Operations Team, you play an essential role in ensuring quality, safety, and exceptional customer experience.

Position Overview

The Operations Specialist works closely with frontline teams to ensure vehicles meet Flexcar quality standards and are customer-ready. This role primarily operates outdoors at a market location and requires strong attention to detail, technology usage, and operational coordination.

This is a non-exempt position and is eligible for overtime compensation under California law, including:

• Overtime for hours worked over 8 in a workday
• Double time for hours worked over 12 in a workday
• Overtime premiums for qualifying seventh consecutive workdays

Essential Functions

Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable law.

• Clean and detail a high volume of vehicles to meet company standards
• Assess vehicle quality and document damage using company technology
• Complete readiness, return, and infleet inspections
• Take high-quality vehicle photos for website display
• Conduct daily inventory scans and assist with reconciliation
• Organize and manage vehicle inventory and parking areas
• Communicate with team members using company-issued smart devices
• Assist with customer vehicle deliveries as needed
• Maintain Flexcar facilities and property
• Manage assigned projects and tasks as business needs dictate
• Safeguard vehicles, company property, and customer information
• Comply with Cal/OSHA safety requirements and environmental standards
• Accurately complete timekeeping records

Required Qualifications

• At least 18 years of age
• Valid driver's license with acceptable driving record
• Ability to lift and carry tools and materials up to 50 pounds
• Willingness to work outdoors in varying weather conditions
• Flexibility to work days, evenings, weekends, and holidays as business needs require
• Strong time management and multitasking skills
• Comfort using smartphone and technology platforms
• Strong verbal and written communication skills
• Ability to work effectively in a fast-paced, team environment

Physical Requirements

• Frequent standing, walking, bending, and lifting
• Outdoor work exposure to varying temperatures and weather conditions
• Use of cleaning chemicals and automotive-related materials

Compensation Transparency (California – SB 1162)

The hourly pay range for this position in California is $24.00 – $26.00 per hour.

This range represents the reasonably expected pay range for this role within California. Actual compensation will be determined based on:

• Experience
• Skills and competencies
• Geographic location
• Internal equity considerations

This position is paid on an hourly basis and is eligible for overtime in accordance with California wage and hour laws.

Local Ordinance Compliance

Flexcar complies with all applicable federal, state and local employment laws, including but not limited to:

• California minimum wage and overtime laws
• San Jose Minimum Wage Ordinance
• Richmond Minimum Wage Ordinance
• California Healthy Workplaces, Healthy Families Act
• Applicable local paid sick leave ordinances

Where local laws provide greater employee protections or benefits than state or federal law, Flexcar will comply with the more protective standards.

Benefits (Subject to Plan Terms and Eligibility)

• Accrual of up to 80 hours of PTO in the first year (increasing with tenure)
• Paid Sick Leave in accordance with California and applicable local law
• Company-paid holidays
• 401(k) with company match (Day One eligibility)
• Medical, dental, and vision coverage (Day One eligibility)
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Life and disability insurance
• Weekly pay
• Uniforms provided
• Employee referral bonus
• Employee discount on Flexcar services

Work Authorization

Applicants must be authorized to work in the United States. Flexcar participates in E-Verify where required by law.

At-Will Employment

Employment with Flexcar is at-will. This means that either the employee or Flexcar may terminate the employment relationship at any time, with or without cause and with or without notice, subject to applicable law. Nothing in this job description shall be construed as creating a contract of employment.

Equal Employment Opportunity

Flexcar is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws, including the California Fair Employment and Housing Act (FEHA).

Flexcar prohibits discrimination and harassment based on:

• Race (including traits historically associated with race such as hair texture and protective hairstyles)
• Color
• Ancestry
• National origin
• Religion or creed
• Age
• Sex (including pregnancy, childbirth, breastfeeding, and related medical conditions)
• Gender
• Gender identity or expression
• Sexual orientation
• Marital status
• Medical condition
• Genetic information
• Physical or mental disability
• Military or veteran status
• Reproductive health decision-making
• Any other characteristic protected by applicable law

Flexcar provides reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs in accordance with applicable law.

Job Description Disclaimer

This job description describes the general nature and level of work performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be modified based on legitimate business needs and in compliance with applicable law.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.