Estimating Team Manager

Job Description

Job Description

Benefits:

• Medical, Dental & Vision Benefits
• 401(k) matching
• Training & development
• Wellness resources
• Opportunity for advancement

Join Our National Team as an Estimating Team Manager!

Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 340+ franchise locations across North America, seeks an Estimating Team Manager.

This Estimating Team Manager will serve as a member of the Claims Force team (formerly known as Quality Assurance). The primary responsibility of the Estimating Team Manager is to lead a team of estimators in performance management, SMART goal creation, and team meetings that involve collaboration with other departments within the franchisor, designed to strategically position Paul Davis at the top of each carriers scorecard. Work standards for the Manager and the team are focused on accuracy, speed, customer service, and similar supporting metrics. The Estimating Team Manager will support the team with claim management escalations, performance accountability, and general oversight.

Position: Estimating Team Manager
Reports to: Director of Estimating
Location: Hybrid

Essential Duties/Responsibilities

• Recruits, onboards, and trains new team members
• Completes monthly meetings with team members for performance coaching and management
• Completes monthly Goal Setting & Review (GS&R) Meetings with team members, focusing on continuous improvement
• Supports team members growth with the creation of SMART Goals and development paths
• Facilitates and conducts regular team calibration meetings
• Supports assignment-level success through control points that include but are not limited to: Scorecard support, pre-estimate upload SLAs, estimate reviews, centralized remote estimate creation, and post-CF Approval managed repair
• Provides direct support for any function within the team during periods of assignment spikes, catastrophe events, team member absences or shortages, and as requested based on organizational demands
• Communicates effectively with direct reports, supervisors, franchisees, insurance carrier partners, and all stakeholders within the organization
  • Communication expectations include inbound and outbound phone calls, Validate, CMS, claim management system notes, email, MS Teams, and other potential software/communication applications
• Coach franchises on opportunities to improve their estimating and documentation performance
• Provides assistance to franchises on estimating requirements and claim expectations, based on carrier guidelines, and supports technical claim inquiries across the estimating/claim management platforms
• Identify and communicate trends to Directors, Team Managers, Account Managers, Regional Business Coaches, and other organizational stakeholders
• Provides trend analysis of internal performance to the supervisor and participates in problem-solving sessions to address gaps
• Provide support to the Director of Estimating and other leaders in the onboarding process of new team members and those in new positions, acting as a key support role in organizational and departmental success
• The support provided to the franchise network and carrier partners provides an opportunity for Paul Davis to obtain more jobs through improved scorecard performance
• Creates opportunities for team building through engaging meetings and events, strengthening the cohesiveness of the team, and creating the opportunity for a high level of support to the network
• Collaborates with other departments to create standard operating procedures and program guidelines
• Other duties as assigned.

Competency Knowledge, Skills, and Abilities:

• Proficient use of a laptop and operating accessories
• Proficient use of Microsoft Office applications (Outlook, Teams, OneDrive, SharePoint, Forms, PowerPoint, Word, Excel)
• Subject matter expert-level knowledge and performance excellence within the insurance industry, including but not limited to mitigation, contents, and reconstruction concepts, operational practices, and verbiage
• Ability to lead and manage a team to move through reviews of varying job types, estimate severity, and complexity
• Assertive, professional communication skills - adaptive communication based on the context of the information being conveyed, both verbal and written
• Ability to assertively embrace the continuous improvement model and provide feedback necessary to move the business forward
• Proficient use of technology applications, including the creation of new documents
• Ability to independently problem solve, resolve conflicts, and manage priorities
• Ability to learn and implement new processes related to our industry and the specific duties and responsibilities required to be successful in this role
• Ability to review and write estimates for water mitigation, mold, fire mitigation, temporary repairs, contents, reconstruction, and other job-type estimates in an accurate and timely manner
• Ability to complete multiple reviews or estimates within a given time frame
• Knowledge of estimating platforms: Xactware Products, Symbility, and other estimating software
• Ability to successfully pass required industry and company certifications on the first attempt
• Ability to answer and communicate with PDRI, independent franchises, and PDO offices via phone and email
• Ability to work in our main operating systems
• Ability to work independently
• Ability to pass and maintain a satisfactory background check
• Ability to maintain a level of confidentiality
• Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics

Required Education and Experience

• High school diploma or GED
• Bachelors degree or equivalent experience in insurance claims or related field
• 3 plus years of experience with estimation principles, concepts, and experience in the property restoration/insurance industry
• 3 plus years of experience with personnel management or coaching

Preferred Education and Experience

• Experience serving in a customer service role
• 2 plus years of experience with contracting and/or fieldwork for a given trade.
• 5 plus years of experience in the restoration industry regarding water mitigation/mold remediation, abatement, contents, fire structure cleaning, and reconstruction.
• 5 plus years of personnel management or coaching experience

Physical Requirement
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. The employee is occasionally required to sit, climb or balance, stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Must be able to stay in a stationary position up to 100% of the time
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer
• Must be able to observe and perceive information on a computer and documents
• Must be able to communicate and converse with customers over the phone
• Occasionally will lift up to 10lbs
• Ability to safely operate a company vehicle

Work Environment
The employee will work remotely from their home office and be exposed to normal air-conditioning and heating conditions. Most work will be conducted over email, video conferencing, and telephone. Employees must have access to a stable internet connection when working out of the office. Employees must use the provided VPN technology to securely connect remotely. The successful person must be productive with minimal supervision.e.

Travel
This position may require up to 20% travel. This position may require travel to franchise locations, trainings, and team meetings.

Reasonable Accommodation for Disability
Any applicant or employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

The ADA defines reasonable accommodation as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.

Disclaimer
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Flexible work from home options available.