Warranty Administrator

Warranty Staff Team Member

As a team member of the warranty staff, you will assist the Warranty Manager with processing and managing warranty claims, as well as any internal work orders throughout the Service Department.

Responsibilities:

• Processes parts and service warranty claims including computation of charges of shop work for all locations with the direction from the Warranty Manager and Extended Warranty Manager.
• Assists Warranty Managers and Corporate Service Manager in maximizing admin efficiency and return on warranty claims.
• Assists in implementing standardized warranty claim processes for all locations including expiring machine warranty, closing open warranty jobs, and submitting warranty extensions, and over the counter parts.
• Works with service managers to ensure there are no expired Product Improvement Programs
• Communicates to departmental management about warranty status on a regular basis
• May assist the Extended Warranty Manager with quoting, selling, and administering extended warranty.
• Monitors and processes internal work orders in business system for entire Service Department.
• Maintains a safe working environment and adheres to company safety program at all times
• Performs other duties as assigned

Experience, Education, Skills and Knowledge:

• 2+ years of administration experience
• High level of attention to detail and accuracy
• Strong written and verbal communication skills, attention to detail, and accuracy
• Comfortable using Microsoft Teams, email, and basic computer tools to stay organized and communicate with the team
• Knowledge of John Deere equipment and sales applications, plus a basic understanding of order-fulfillment processes preferred
• General mechanical knowledge preferred
• High School Diploma or equivalent work experience

Pay Range: $18.00 - $25.00 per hour

Benefits: We offer a competitive compensation and benefits package including health, dental, vision, life, disability, accident, and critical illness insurance along with paid time off, 401(k), cell phone allowance, safety item reimbursements, AHW branded clothing, and training opportunities.