Account Manager

About Us KORTX is a modern media agency specializing in integrated advertising solutions for brands, agencies, and franchise organizations. We blend programmatic media, creative strategy, and advanced analytics to drive measurable results. Rooted in the resilience and creativity of Detroit, our team thrives on innovation, collaboration, and accountability to drive transformative results for our clients. Every member of our team contributes to our shared success, bringing unique perspectives and skillsets to the table. About the Role As a KORTX Account Manager, you’ll play a key role in managing client relationships and driving successful, managed service digital advertising campaigns. You’ll work directly with agencies and brand-direct clients to understand their goals, coordinate execution with internal teams, and ensure campaigns deliver results. This is a client-facing role that blends strategy, communication, and coordination of hands-on campaign management. Our office is located in Berkley, MI, local candidates preferred. What You’ll Do Manage a portfolio of digital advertising accounts, including both agency and direct brand clients. Lead as the primary point of contact for clients—facilitating communication, updates, problem solving and campaign reporting. Partner with Account Executives to identify client goals and develop strategies that lead to client growth and retention. Oversee campaign execution through coordination with internal teams—ensuring projects are completed on time, within budget, and exceed performance objectives. Monitor campaign results, compile reports, and provide actionable insights to drive optimizations. Maintain strong, proactive client relationships through excellent service and consistent communication. Common tasks are not limited to but may include the following: Lead as the primary point of contact for clients, facilitating regular communication, updates, and presentations. Monitoring and manage project timelines and milestones to ensure on-time, within-budget delivery. Manage the trafficking of media campaigns and logistics for successful campaign rollouts through the client service desk (Jira) Provide support for tag management, including QA, troubleshooting, and client support. Compile campaign reports and provide insightful analyses to support data-driven decision-making and optimizations. Monthly billing and reconciliation in collaboration with the finance team. Attend industry events and travel as needed to meet with clients Contribute to organizational initiatives and continuous process improvements. What We’re Looking For 3+ years of experience in programmatic advertising or digital media. 3+ years in a client-facing role with proven relationship management skills. Ability to build lasting client relationships and provide exceptional service. Strong understanding of digital marketing platforms and trends. Strategic thinker with excellent decision-making and problem-solving skills. Exceptional communication, presentation, and organizational skills. Ability to manage multiple projects simultaneously and adapt to changing priorities. Hands-on experience with AI tools, such as ChatGPT & Claude, and how they can enhance communication, reporting, and workflow efficiency. Experience with working with DSPs and various media platforms: specifically The Trade Desk, Google Ads and Meta Ads. Why KORTX Collaborative, supportive, and growth-focused culture. Opportunity to work with innovative brands and cutting-edge digital marketing technology. Competitive compensation and benefits package: This position offers a competitive salary range of $65,000 – $80,000 , commensurate with experience and qualifications Medical, Vision and Dental on day 1 for you and your family Open Vacation Policy Opportunity for discretionary bonus Paid Maternity and Paternity programs Safe Harbor 401k plan with employer match Wellness and cell phone stipend Birthday gift card and employee tenure bonus Hybrid work environment that emphasizes flexibility and balance, offering the option to work from home or from our modern office in Berkley, MI. KORTX is an equal opportunity employer. We’re committed to building a diverse, inclusive team where everyone belongs. All applicants will be considered without regard to race, religion, gender identity, sexual orientation, disability, age, veteran status, or any other protected status. We do not currently sponsor H-1B visas

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