Retail Sales Specialist

Retail Sales SpecialistAs a Retail Sales Specialist, you'll take center stage in delivering a dynamic, engaging experience for every Wayfair customer. Blending your retail know-how with proactive sales strategies, you'll empower customers to make confident buying decisions while driving team performance and store success. You'll lead by example, offering tailored product guidance, mastering tools like CRM and design software, and supporting the development of your teammates.The ideal candidate thrives in a fast-paced, customer-first environment and is motivated by results, teamwork, and the opportunity to continuously raise the bar on service and sales excellence.What Does a Retail Sales Specialist Do?Drive Sales & Build Store Culture: Collaborate with Sales Floor Managers and Department Leaders to foster a high-energy sales culture that celebrates wins and drives results.Performance Excellence: Consistently meet or exceed an average sales per hour (SPH) goal of $400 while achieving monthly revenue targets, daily goals, and key performance indicators in a fast-paced, metrics-driven environment.Train & Develop Others: Act as a peer coach by training team members on selling strategies, service standards, and product knowledge to ensure a consistent customer experience.Always Be Selling (ABS): Use clientele tools, CRM, and design applications to nurture customer relationships and secure both immediate and future sales.Promote Exceptional Service: Lead by example on the sales floor, modeling how to ask thoughtful questions, build trust, and create personalized experiences for every customer.Become a Product Expert: Leverage a deep understanding of Wayfair's in-store and online assortment to help customers find the right solution, every time.Collaborate on Store Operations: Support operational excellence by assisting with floor sets, restocks, substitutions, and maintaining a welcoming environment.Demonstrate Reliability: Show up ready to lead and support the team. Communicate proactively about any unexpected absences or scheduling needs.Operate as "One Team": You will support Wayfair's total store goals by cross-training across key store functions, including sales and back-of-house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods.You'll Thrive in This Role if You Have:Leadership Experience: 1–3 years of experience motivating a team to meet sales goals in a retail environment.Sales Expertise: 1+ year in a retail sales role with a strong track record of meeting quotas or KPIs. Experience in specialty or high-touch sales is a plus.Education: High school diploma or equivalent required.Schedule Flexibility: Willingness to work nights, weekends, and holidays as needed.Tech Proficiency: Comfortable learning and using CRM tools, mobile devices, POS systems, and Google Suite or Microsoft Office.Customer Service Skills: Exceptional communication and problem-solving abilities, even in fast-paced or high-pressure situations.Adaptability & Focus: Skilled at juggling priorities while maintaining accuracy, organization, and a strong customer-first mindset.Additional Physical and Environmental Requirements:Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.Temperature Flexibility: Comfortable in environments with varying temperature conditions.Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.Safety Awareness: Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols.What are the Benefits?Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.Career Growth: Access professional development and advancement opportunities to help you grow with us.Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.Time to Recharge: Start accruing paid time off immediately—because work-life balance matters.401(k) with Company Match: We'll match up to 4% to help you plan for your future.Tuition Reimbursement: Eligible after 6 months of employment—learn, grow, and get support along the way.Wayfair Employee Discount: Generous employee discount of up to 30%+, although discounts will vary by product type. Plus, get 10% off at our in-store restaurant.Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.And So Much More: We've got more good stuff where that came from! Our full-time roles receive the full benefits package, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.Your personal data is processed in accordance with our Candidate Privacy Notice. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at View email address on click.appcast.io.