Supervisor

Job Description

Job Description

Job Description:

Promise Point Care is seeking an experienced and motivated Direct Care Supervisor to lead and support our Direct Care Staff within our Youth Placement Center. This role is responsible for ensuring safe, structured, and therapeutic care for youth while overseeing daily staff operations.

The ideal candidate is a strong leader who is passionate about youth development, team management, and maintaining high standards of care.

Responsibilities:

• Supervise, coach, and support Direct Care Staff during assigned shifts 
• Ensure proper staff-to-youth ratios are maintained at all times 
• Monitor daily operations and ensure compliance with policies and procedures 
• Provide guidance in crisis situations and behavioral interventions 
• Review and approve documentation (incident reports, shift notes, logs) 
• Assist with staff scheduling, call-offs, and shift coverage 
• Train and onboard new Direct Care Staff 
• Maintain a safe, structured, and therapeutic environment for youth 
• Communicate effectively with leadership regarding program needs 

Qualifications:

• Valid driver’s license (required) 
• CPR Certification (required or willing to obtain) 
• Minimum 2 years of experience working with youth or in residential care 
• Previous supervisory or leadership experience preferred 
• Strong leadership, communication, and conflict-resolution skills 
• Ability to work in high-stress situations and make sound decisions 
• Must pass background check and drug screening 

Schedule:

• Full-time position 
• Day, Evening, or Overnight supervisory shifts 
• Weekends and holidays may be required