Contact Representative

Location: Remote (must be within 90 minutes of Richmond)

Pay Rate: $20/hour

Schedule: Monday–Friday (No weekends)

Training & Schedule:

• Attendance is critical — missing even one day is not permitted
• Work Hours (Post-Training): Scheduled between 7:00 AM – 6:00 PM CST
• 8-hour shifts with a 30 or 45-minute lunch
• Schedule assigned based on business needs (not guaranteed preference)

Position Overview

We are seeking reliable, detail-oriented, and customer-focused individuals to join our team as Contact Center Senior Representatives . In this role, you will serve as an empathetic front-line problem solver, supporting customers, financial professionals, and partners through inbound calls, email, and chat. This is an excellent opportunity for individuals seeking a stable career with growth potential in a professional, customer-centric environment.

Work Arrangement

This role is primarily remote with occasional in-office requirements, including:

• First day onsite
• 1–2 times per quarter (or as needed)
• Technical disruptions lasting more than one hour (e.g., internet outage)
• Business or team events

Key Responsibilities

• Provide compassionate, accurate, and timely support via phone, email, and chat
• Assist customers with insurance claims initiation and inquiries
• Explain policy, claim, and account details clearly and effectively
• Resolve complex customer issues while maintaining professionalism
• Meet or exceed performance metrics in a fast-paced call center
• Handle 35–50 inbound interactions per day
• Cross-train across multiple product lines as needed

Required Qualifications

• Strong customer service experience (call center experience preferred)
• Excellent verbal and written communication skills
• Strong attention to detail and active listening skills
• High level of reliability, punctuality, and commitment
• Ability to multitask and navigate multiple systems
• Comfortable working in a fast-paced, metrics-driven environment
• Strong problem-solving and critical thinking skills
• Ability to maintain confidentiality and professionalism

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.