Global Facility Management Process Intern 2027

Introduction

The Global Facility Management (FM) Process Intern will partner closely with the Global FM Process Owner to support the development, implementation, governance, and continuous improvement of global facility management processes, standards, and technology solutions. This role offers a unique opportunity to gain hands-on experience in global real estate and facilities management operations while contributing to strategic transformation initiatives that impact facilities teams, supplier partners, and employees worldwide.

The intern will support the design and optimization of end-to-end facility management processes, assist with digital transformation initiatives, enhance process documentation and governance materials, analyze operational performance data, and collaborate with global stakeholders to improve consistency, efficiency, compliance, sustainability, and workplace experience across the organization.

Your role and responsibilities

Process Development & Continuous Improvement

• Support the modernization, standardization, and simplification of global FM processes to improve operational efficiency, scalability, and user experience.
• Participate in process mapping, workflow analysis, root cause identification, and continuous improvement initiatives.
• Assist in developing process narratives, SOPs, playbooks, governance frameworks, and process documentation.
• Research industry best practices and emerging facility management trends to support innovation and operational excellence.
• Help identify opportunities to streamline workflows, reduce process variation, and improve compliance.

Technology & Digital Transformation Support

• Collaborate with technology and business teams to support enhancements to FM platforms and workplace technologies, including TRIRIGA, RE360, Maximo, and related systems.
• Assist in gathering business requirements, documenting user stories, and supporting solution design activities.
• Help track enhancement requests, technology defects, and continuous improvement opportunities.
• Support implementation activities associated with digital transformation and process automation initiatives.

Data Analytics & Performance Reporting

• Analyze operational and process performance data to identify trends, opportunities, risks, and improvement recommendations.
• Develop dashboards, reports, scorecards, and presentations that communicate business performance and project status.
• Develop KPI and SLA reporting related to service delivery, work order management, productivity, customer satisfaction, compliance, and operational effectiveness.
• Assist with data validation, trend analysis, and executive reporting.

Training, Communications & Change Management

• Assist in developing training materials, user guides, process documentation, and educational content for global FM teams and supplier partners.
• Support change management activities associated with process, technology, and organizational initiatives.
• Participate in FM stakeholder communications, awareness campaigns, and training sessions.
• Help coordinate knowledge-sharing activities, communities of practice, and best-practice forums.
• Support the creation of communication plans and adoption strategies to drive successful implementation.

Global Collaboration & Governance

• Collaborate with cross-functional teams including Facilities Management, Real Estate, Workplace Services, Safety, Security, Procurement, Finance, Technology, and Supplier Partners.
• Contribute to initiatives focused on operational excellence, compliance, risk management, sustainability, and workplace experience improvements.
• Support global process governance and policy alignment activities.

Innovation, Automation & AI Enablement

• Research Facility Management related automation opportunities, AI capabilities, and workplace innovations applicable to facility management operations.
• Support pilot programs and innovation initiatives designed to improve service delivery, operational efficiency, and employee experience.
• Explore opportunities to leverage AI, analytics, and automation to improve decision-making and operational performance.
• Support development of innovation roadmaps and continuous improvement recommendations.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

Pursuing a Bachelor's or Master's degree in one of the following disciplines:

• Industrial Engineering
• Mechanical Engineering
• Business Administration
• Facilities Management
• Corporate Real Estate
• Or a related field

Desired Skills & Competencies

• Strong analytical and problem-solving skills.
• Interest in process improvement, operational excellence, and business transformation.
• Ability to analyze data and develop meaningful insights and recommendations.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Teams.
• Strong written and verbal communication skills.
• Ability to create presentations, process documentation, training materials, and reports.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Experience with data visualization and reporting tools is a plus.
• Knowledge of process mapping, workflow analysis, Lean, Six Sigma, or continuous improvement methodologies is preferred.
• Interest in facility management, corporate real estate, workplace services, or business operations.
• Familiarity with enterprise technologies such as TRIRIGA, Maximo, Power BI, or similar platforms is a plus.
• Curiosity about emerging technologies, including AI, automation, and digital transformation.
• Ability to work effectively in a global, cross-functional, and collaborative environment.

Preferred technical and professional experience

• Self-starter with a willingness to learn and take initiative.
• Detail-oriented with strong critical thinking abilities.
• Comfortable working independently and as part of a team.
• Passion for innovation and improving workplace experiences.

ABOUT BUSINESS UNIT

The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Supplemental 1 employees may be eligible for up to 8 paid holidays, minimum of 56 hours paid sick time and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 15 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Title

Global Facility Management Process Intern 2027

Date posted

25-Aug-2026

Job ID

129920

City / Township / Village

Armonk

State / Province

New York

Country

United States

Work arrangement

Hybrid

Area of work

Enterprise Operations

Employment type

Co-Op (Fixed Term)

Contract type

Internship

Projected Minimum Salary per year

65,520.00

Projected Maximum Salary per year

120,120.00

Position type

Internship

Travel required

Up to 20% or 1 day a week

Company

(0147) International Business Machines Corporation

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

No