Licensed Insurance Customer Service (copy2)

Job Description

Job Description

Join Bailey Place Insurance, a well-established insurance agency deeply rooted in Cortland, New York. As a customer-centric agency, we prioritize providing top-notch service to our clients, ensuring they receive tailored insurance solutions to meet their needs. We are currently seeking a Licensed Insurance Customer Service Representative to join our team and contribute to our mission of exceeding client expectations.

In this role, you will be the first point of contact for our valued clients, providing them with exceptional service, addressing inquiries, and assisting with policy management. At Bailey Place Insurance, you will have the opportunity to work directly with clients, offering personalized insurance advice, and fostering lasting relationships to ensure their satisfaction.

If you are passionate about customer service, dedicated to helping clients navigate the complexities of insurance, and eager to contribute to a positive team environment, Bailey Place Insurance is the place for you. Apply now to be a part of a team that values integrity, excellence, and commitment to client care.

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Disability Insurance

Life Insurance

Retirement Plan

Mon-Fri Schedule

Vine Health & Fitness Membership

Quarterly Bonus Opportunity

Paid Vacation

Paid Holidays

Hands on Training

Evenings Off

Work from Home

Flexible Schedule

Client Support: Assist clients with insurance questions, policy changes, and claim inquiries.

Policy Review: Conduct regular policy reviews to ensure clients have adequate coverage for their needs.

Claims Assistance: Guide clients through the claims process, providing support and ensuring timely resolutions.

Documentation: Maintain accurate records of client interactions, policies, and claims.

Customer Satisfaction: Ensure clients are satisfied with their policies and address any concerns promptly and professionally.

Continual Improvement: Stay current on insurance products and regulations to provide clients with accurate information and advice.

Licensing: Active NY Property & Casualty License is required.

Customer Service Experience: Prior experience in the insurance industry is required.

Communication Skills: Strong verbal and written communication abilities to interact effectively with clients and team members.

Detail-Oriented: Ability to accurately process information and maintain precise documentation.

Team Player: Collaborate effectively with colleagues to meet team goals and deliver exceptional service.

Professionalism: Present a polished and professional image in all client interactions and communications.