Supervisor, Medication Access Specialist

Medication Access Specialist Supervisor

We are relentless in solving the most complex challenges in health system pharmacydesigning pharmacy footprints that meet our clients where they are today and position them to win tomorrow. Our work delivers measurable financial gains, operational excellence, and an elevated patient experience. We set ambitious goals, move with urgency, and create extraordinary value. Obsessed with client impact, we thrive in a collaborative, innovative culture where deep expertise turns insight into action. We're proud of the results we deliver and the trust we earnfueling sustained growth and exceptional client satisfaction. Our mission is to transform healthcare through pharmacy, and our vision is to reimagine pharmacy to improve lives.

The Medication Access Specialist Supervisor is an essential member of the managed services team and is responsible for overseeing the daily operations of medication access specialists and ensuring efficient workflow management. Reporting to the Visante leadership team, this role entails supervising and scheduling staff, conducting recruitment and performance evaluations, and addressing personnel-related matters to cultivate a high-performing team.

The supervisor will also review medication authorizations, conduct benefits investigations, identify patient assistance programs, assist with coverage denials, and communicate medication options and financial resources to patients as needed. Collaboration is critical in this position, as the supervisor works closely with the client, clinical staff, and interdepartmental teams to enhance operational workflows and facilitate the onboarding and training of client-employed medication access specialists. The supervisor participates in quality improvement initiatives and stays informed of industry trends to uphold operational integrity and improve patient care. This role demands strong leadership skills, effective communication, and a commitment to continuous improvement in a dynamic healthcare environment.

Principle Duties and Responsibilities

• Oversee daily operations and staffing for assigned teams to ensure adequate resources meet client needs and project demands.
• Adjust staff schedules and address workflow gaps to maintain operational efficiency and service continuity.
• Assist with recruit, hire, evaluate, and retain personnel to support a high-performing and engaged team.
• Proactively address personnel issues and establish clear expectations for performance and workplace behavior.
• Provide coaching, feedback, and professional development to enhance staff success, accountability, and job satisfaction.
• Coordinate training initiatives, competency assessments, and quality review activities to strengthen team capabilities.
• Respond to client inquiries and triage requests promptly to ensure timely and effective service delivery.
• Monitor key performance indicators related to patient access, productivity, satisfaction, and workflow efficiency, implementing corrective actions as needed.
• Ensure compliance with healthcare regulations, privacy requirements, and organizational policies, including completion of employee competencies.
• Review medication authorizations and determine appropriate actions based on patient, payer, and client needs.
• Conduct benefits investigations, assess coverage and out-of-pocket costs, and identify financial assistance options to reduce patient burden.
• Collaborate with clinics to obtain required documentation, submit prior authorizations, and support appeals for coverage denials.
• Communicate authorization determinations and next steps to patients, including coverage outcomes, financial assistance options, and pharmacy access pathways.
• Ensure accurate and timely documentation within client EMR systems and Visante tracking platforms in accordance with agreed-upon workflows.
• Support client onboarding, training, workflow optimization, and continuous process improvement while collaborating with Visante leadership and team members.
• Complete other duties as assigned.

Requirements

Education

Required: High school diploma or equivalent

Preferred: An Associate Degree

Experience

Required: 3 years of experience working within healthcare or with pharmacy providers on medication access

Preferred: Minimum of 1 year experience supervising or managing a team, including staff scheduling, performance management, and professional development.

Licensure

Required: State Board of Pharmacy Technician registration obtained within 6 months of hire

Preferred: Active CPhT certification through either PTCB or NHA

Skills and Abilities

• Demonstration of good judgment, multi-tasking and meeting deadlines with a sense of urgency, and being able to prioritize
• Exhibits good judgment and ability to multi-task, prioritize, and meet deadlines with a sense of urgency in the face of competing demands.
• Exceptional interpersonal skills and ability to cultivate strong client relationships.
• Proven analytical and problem-solving skills.
• Clear and concise communication, ensuring transparency within the team.
• Commitment to maintaining patient confidentiality.
• Possesses extensive knowledge of medication reimbursement and healthcare prior authorization/coding.
• Proficiency in Office Suite (Word, Excel, PowerPoint).
• Analyzes and disseminates information effectively, showcasing strong analytical skills.
• Excellent conflict resolution skills, fostering a positive team environment.
• Strong leadership skills, supervising a high-performing team, and fostering a culture of accountability.
• High attention to detail, ensuring thoroughness and efficiency in team deliverables.

Compensation and Benefits: We offer competitive salary and benefits for this full-time salaried role.

Equal Opportunity Statement: Visante is an equal opportunity employer. Visante's people are its greatest asset and provide the resources that have made the company what it is today. Visante is, therefore, committed to maintaining an environment free of discrimination, harassment, and violence. This means there can be no deference because of age, religion or creed, gender, gender identity or expression, race, color, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable laws and regulations