Financial Analyst

Job Title: Collections Analyst (Call center)

Pharmaceutical Vision Care, a member of Pharmaceutical's Family of Companies, is recruiting a Financial Analyst located in Jacksonville, FL. Candidates must have Credit AND Collections experience.

Key Responsibilities

• Evaluates accounts on hold, releases held orders and evaluates past due to reduce the risk of bad debt write-offs by contacting customers to secure payment/follow up on overdue balances and resolve issues, and maintain detailed files on all past due accounts
• Manage credit limits within policy and procedure guidelines
• Manage incoming customer inquiries
• Achieve metrics on past due balances while managing 30 inbound and 50 outbound phone calls per day and 50-100 orders released per day
• Recommend bad debt write-offs and accounts for collection
• Evaluate credit risk; approve changes on new account set-ups
• Perform system and process related projects
• Assists customers by researching issues concerning the customer's statements and/or invoices
• Ensure adherence to SOX Internal Controls

Qualifications

• BS/Associate's Degree in Accounting, Finance or Business related major
• Minimum of 1 year in Credit Accounting environment and dealing with external customers
• Proficiency with Excel, MS Word, Outlook, and other desktop applications, SAP experience preferred
• Knowledge of standard and specialized collection procedures
• Excellent time management, multi-tasking and organization skills
• Customer focus and results oriented
• Empowered, persistent, results oriented
• Ability to work in a global team environment