Support Associate - Soma

Position Title Fraud Specialist / Fraud Operations Specialist I Duration 06 Months On Contract Job ID 24-04821 Location Overland Park, KS Experience At least 1 year relevant experience required. Responsibilities Conduct in depth analysis and/or investigations to identify and manage fraudulent activities. Includes customer authentication, fraud investigations, and compliance with fraud policies in all business channels. Analyze relevant data to confirm or clear fraud, validate customer ID authentication, and assess violations of fraud policies that could adversely impact Telecommunication. Evaluate fraud trends related to fraudulent orders and identity theft, perform research and draw conclusions. Research and/or notify appropriate internal staff for customer verification or legal action. Participate in the establishment and implementation of policies and procedures designed to identify and deter fraudulent usage. Investigate and respond to fraud escalations. Establish and improve fraud-related processes. Identify issues and recommend solutions on team projects. Hours of operation: Mon‑Fri 9:00 AM CST to 6:00 PM CST and Saturday 8:00 AM to 5:00 PM CST. Must be able to work a flexible schedule including nights, weekends, and holidays. #J-18808-Ljbffr