Coaching for Impact -Business Banking-Area Manager - Executive Director

Job Description

If you want to have a positive impact on underserved small businesses in your community and enjoy building relationships, then a role as a Coaching for Impact Area Manager is for you. 

As an Area Manager in Business Banking (BB), you’ll lead a team of Senior Business Banking Consultants that work with Community Businesses on the key tools and resources needed in getting access to applied business education, access to opportunity in new ways, and access to capital both within JPMC and externally.

Job Responsibilities

• Provide leadership, management, support, direction, and guidance to a team of Senior Business Banking Consultants that are responsible for build relationships and utilize networks and local centers of influence to identify and support community businesses.
• Support team members as they creatively look for ways to cultivate long-term relationships with new and existing Community Development Financial Institutions, Non-Profits, and other community organizations, leveraging internal resources such as JPMorgan Chase Foundation.
• Manage performance of individual team members, holding all Senior BB Consultants accountable for achieving business priorities with a focus on building relationships externally and client experience.=
• Engage with Senior BB Consultants to provide the best in client advice and service and develop the relationship to ensure a seamless client experience throughout Chase.  Build collaborative relationships with partners across Chase, including Branches, Home Lending, Chase Wealth Management, Merchant Services, and Card, to provide our clients the best solutions for all of their financial needs.
• Ensure teams deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses. Use knowledge of business, finance, banking, credit and risk management, while leveraging relationships, to identify, recommend, and promote solutions that best serve the client and ensure the profitability of the portfolio. 
• Coach and develop team on all aspects of managing a portfolio including relationship management, prospecting engagement, profitability, client experience, and risk management; provide expertise to team on loan structuring, pricing and developing customized solutions; help team identify solutions to complex challenges.\
• Recruit and maintain a pipeline of diverse viable candidates; select, hire, develop and retain top quality talent by creating an inclusive and respectful team environment.

Required qualifications, capabilities, and skills

• Minimum of 7 years of experience in a business banking relationship management role or related business lending experience; direct in-person contact.
• Expert knowledge of deposit and cash management products and services.
• Ability to  analyze reports, metrics and other data to identify trends, issues and opportunities.
• Proven ability to build collaborative relationships across the organization and influence others to achieve desired outcomes.
• Ability to balance needs of clients with associated risks and interests of the firm. 
• Ability to lead proactively through change.
• Consistent travel is required.

Preferred qualifications, capabilities, and skills

• Bachelor’s degree in Finance or related field, or equivalent work experience.
• Prior experience in managing a relationship development team.
• Expert knowledge of business credit underwriting with commercial credit training.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.