Retail Supervisor | prAna

Retail Supervisor

The Retail Supervisor is a key member of the store leadership team, supporting exceptional customer experiences, driving sales, and maintaining efficient store operations. This role oversees daily functions including merchandising, inventory, training, and marketing execution, while leading the team during assigned shifts.

When the Store Manager or Assistant Manager is unavailable, the Supervisor assumes leadership responsibilityensuring smooth operations, motivating the team, and upholding a positive, inclusive environment.

Key Responsibilities

• Deliver friendly, knowledgeable service across in-store, phone, and digital channels
• Lead sales floor operations and guide team members to maximize results
• Provide coaching, feedback, and direction to support team performance
• Execute opening/closing procedures, cash handling, and store protocols
• Manage merchandising, inventory, and visual presentation standards
• Resolve customer and employee concerns professionally
• Support sales through recommendations, transactions, and product expertise
• Maintain store cleanliness, organization, and safety standards
• Assist with inventory counts, stockroom organization, and loss prevention
• Contribute ideas for store events and community engagement

Qualifications

• Prior retail or supervisory experience preferred
• Background in specialty retail, activewear, or outdoor apparel is a plus
• Passion for an active, outdoor lifestyle aligned with prAna's brand
• High school diploma (or equivalent) and age 18+
• Flexible schedule, including evenings, weekends, and holidays

Physical Requirements

• Ability to move throughout the store and communicate regularly
• Ability to lift up to 40 lbs. as needed
• Perform tasks such as standing, bending, and light cleaning

Employee Conduct

Every employee contributes to a positive work environment through professional and cooperative interactions with coworkers, customers, and vendors.

This job description outlines the general scope and function of the position but may change based on business needs.

Our Commitment to Inclusion

At prAna, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth. lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. prAna believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. All employment is based on qualifications, merit, and business need.