Site Reliability Engineer - Production Management

Salary: $61,000 - 101,000 per year Requirements:

• Formal training or certification in site reliability engineering, plus 3+ years of applied experience
• Strong grasp of site reliability culture and principles, with the ability to apply SRE practices within an application or platform
• Proficiency in at least one programming language such as Python, Java/Spring Boot, or .NET
• Working knowledge of enterprise-authorized AI capabilities in the workplace to support SRE workflows, with disciplined validation habits and awareness of data sensitivity
• Ability to verify AI-assisted operational recommendations before making changes, escalate when uncertain, and follow data sensitivity requirements
• Solid understanding of software applications and technical processes within a technical discipline such as cloud, AI, or Android
• Practical AWS experience supporting production services, including visibility, troubleshooting, deployments, and operational hygiene
• Ability to write code to automate support tasks and reduce operational toil
• Experience working in time-sensitive environments such as market hours, with strong incident discipline and stakeholder communication
• Strong debugging fundamentals across distributed systems, including logs and metrics analysis, latency investigation, dependency failures, and data issues
• Preferred: prior markets experience, especially pricing, risk, or market data support; Fixed Income experience is a plus
• Preferred: experience with Datadog metrics, logs, traces, alert tuning, dashboards, and basic SLO concepts
• Preferred: familiarity with messaging and streaming patterns such as Kafka or MQ, plus data quality checks in execution and pricing pipelines
• Preferred: experience applying AI-assisted tooling to reduce support toil

• Guide and support peers in building appropriate design approaches and reaching alignment, while promoting site reliability engineering best practices across the team
• Work with software engineers and partner teams to design, develop, test, and implement deployment and reliability solutions using automated CI/CD pipelines
• Use enterprise-authorized AI capabilities to speed up incident triage, troubleshooting, and post-incident analysis while validating outputs and handling data according to security requirements
• Continuously monitor operational signals such as alerts, dashboards, service health indicators, and user feedback, and drive rapid response, ownership, and coordination when issues arise
• Improve production observability and reliability by enhancing instrumentation, dashboards, and alert quality; use trend and incident data to reduce noise, prevent repeat incidents, and lower MTTR and incident frequency
• Own and refine the support operating model by maintaining runbooks, ensuring clear handoffs and escalation paths, managing shift coverage, and driving disciplined post-incident follow-up
• Partner with engineering and other service owners to implement root-cause fixes, strengthen change and release standards, identify cross-service dependencies early, and build lightweight automation or self-service tools to reduce manual work and speed up repeatable triage
• Lead L1 and L2 production support using SRE practices: triage incidents quickly, investigate likely causes, apply safe mitigations or workarounds, and provide timely stakeholder updates through resolution
• Apply enterprise-authorized AI capabilities to identify patterns in operational signals that indicate reliability risk or recurring toil, prioritizing reuse-first improvements linked to SLO outcomes

• AI
• AWS
• Android
• CI/CD
• Cloud
• Datadog
• Support
• Java
• Kafka
• Python
• Security
• Spring
• Spring Boot
• ASP.NET

More:

hackajob is partnering with J.P. Morgan to connect exceptional professionals with this Site Reliability Engineer III opportunity in the Commercial & Investment Bank, Production management team. We are modernizing complex, mission-critical systems through code, cloud infrastructure, and strong operational discipline, with a focus on availability, reliability, scalability, and continuous improvement. JPMorganChase is one of the worlds oldest financial institutions, serving consumers, businesses, and major corporate, institutional, and government clients across more than 100 countries. We offer a competitive total rewards package, with base salary based on role, experience, skills, and location, and eligible roles may include commission or discretionary incentive compensation. Our benefits can include comprehensive health care, wellness centers, retirement savings, backup childcare, tuition reimbursement, mental health support, and financial coaching. We value diversity and inclusion, provide reasonable accommodations where needed, and operate as an equal opportunity employer, including Disability/Veterans. The role sits within J.P. Morgans Commercial & Investment Bank, a global leader in banking, markets, securities services, and payments.

last updated 37 week of 2026