Core Supervisor

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Our employees have a real passion for service and deep understanding of their craft to be able to connect with our guests to provide an incredible experience. We are passionate about perfecting the guest & employee experience through living and working by the Golden Rule "Do unto others as you would have them do unto you."

About the Location

Meet us in Atlanta, and we'll show you what it means to have fun, Southern style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street, and the lush expanses of Piedmont Park. Indulge in French inspired luxury, where classic French flavors meet modern elegance of our Brasserie Margot, or treat yourself to some relaxation at our tranquil Spa. Come experience the fun and charm of Atlanta!

About the Role

Act as a leader of the communication hub for the operations departments. Answers and directs phone calls, manage chat, monitor HotSOS, book restaurant reservations as well assist the reservations process in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

What You Will Do

1. Audit existing reservations to ensure accuracy. This includes taking advance deposits, checking for correct codes, and daily pre arrival reporting.
2. Provide support to the reservations team, when necessary, by answering questions, taking escalated calls, etc.
3. Provide support to the Group Coordinators by helping with overflow work, running rooming lists, entering group blocks, completing attrition.
4. Lead Guest Recognition and manage the pre-arrival review process.
5. Assist the Reservations Manager in daily / weekly / monthly reporting, weekly Yield / Forecast meetings.
6. Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
7. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
8. Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. Opera, OpenTable, Book4Time, Golden, HotSOS, Messenger)
9. Work harmoniously with reservations department to effectively assist in Pre-arrival communication and booking outlet/activities.
10. Assists with the communication in the event of an emergency situation in an efficient and professional manner.
11. Accepts and delivers wake-up calls and messages in a timely manner.

What You Bring

• Comprehensive computer and analytical skills
• 1-year previous reservations experience
• Knowledge of Operations front/back of house
• Superior guest service and salesmanship skills
• Work well under pressure, multitasking and team player
• Detail oriented organizational skills and thinks strategically
• The ability to multi task effectively
• The ability to work in a fast paced environment handling multiple guest calls consecutively
• Comfort with Microsoft Office products and the ability to learn other computer software suites necessary for the role.

What We Offer

Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Employee Meals Discounted rates for MARTA and/or Parking

Schedule & Hours

• Full-Time
• Scheduled days and times vary based on need

Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.