Front Desk Receptionist

Job Description

Job Description

Company Description

Deep in the rolling farmlands of the lower Hudson Valley, in Chester, New York, sits a magnificent 200-acre estate crowned with a spectacular hilltop mansion known as Glenmere. The Gilded Age retreat of the Goelet family, Glenmere was one of America’s finest country homes, once host to royalty, aristocracy, and leading artists opened in January of 2010 as a premier luxury hotel. Glenmere Mansion has 18 guest accommodations, 2 superb restaurants- The Supper Room and the Frogs End Tavern, The Spa at Glenmere, and exceptional recreational facilities. 

We're looking for a welcoming and organized Front Desk Receptionist to join our team in Chester, NY in the United States. As the first point of contact for our clients and visitors, you'll play a vital role in creating a positive and professional impression of our organization. This position offers an exciting opportunity to showcase your exceptional customer service skills while managing the day-to-day operations of our front desk in a fast-paced, collaborative environment.

• Greet and welcome all visitors, clients, and guests with warmth, professionalism, and genuine enthusiasm
• Manage check-ins, check-outs, and hotel and dining reservations with meticulous attention to detail and accuracy
• Respond promptly and professionally to inquiries and requests received in person, via phone, email, or other communication channels
• Coordinate seamlessly with other departments to ensure smooth operations and exceptional service delivery
• Handle client concerns and complaints with empathy and professionalism, working toward swift and satisfactory resolutions
• Maintain the front desk area in a clean, organized, and welcoming condition at all times
• Process payments and financial transactions accurately while maintaining detailed records and confidentiality
• Provide clients with comprehensive information about organizational services, amenities, and local resources
• Manage multiple tasks simultaneously while maintaining composure and efficiency in a dynamic environment
• Uphold the organization's standards of professionalism, appearance, conduct, and confidentiality
• Utilize office management software and systems to schedule appointments, manage records, and support administrative functions

• Proven experience in a front desk, reception, or customer service role, preferably in a corporate, hospitality, or professional services environment
• Proficiency in hospitality management software systems and standard computer applications (Microsoft Office, scheduling programs, or similar platforms)
• Exceptional interpersonal and communication skills with the ability to interact professionally with diverse individuals
• Strong time management and organizational abilities with demonstrated capacity to prioritize multiple tasks effectively
• Excellent telephone etiquette and professional communication skills across all channels
• Ability to multitask and remain calm, focused, and resilient in a fast-paced, high-pressure environment
• Demonstrated problem-solving skills and sound judgment in handling client concerns and unexpected situations
• Impeccable professional presentation and attention to detail
• Fluency in English (written and verbal)
• Strong administrative and clerical skills with accuracy in data entry and record-keeping
• Ability to handle financial transactions and maintain confidentiality with discretion
• Conflict resolution and customer service excellence mindset
• Preferred: Degree or diploma in hospitality, business administration, or a related field
• Preferred: Experience with hotel or corporate property management systems (PMS)

All your information will be kept confidential according to EEO guidelines.