Receptionist

Job Description

Job Description

Be the Friendly Face That Makes Every Family Feel Welcome

Kids Unlimited Learning Academy (KULA) and Miracle Kids Success Academy (MKSA) are looking for an organized, dependable, and enthusiastic Receptionist to join our team!

As the first person children, families, visitors, and employees meet, you will help create a warm and welcoming experience from the moment they walk through our doors. This position is ideal for someone who enjoys helping others, takes pride in staying organized, and thrives in an active environment where every day brings something new.

Your work at the front desk will support much more than daily office operations-you will be an important part of a team helping children learn, grow, and reach meaningful milestones.

If you have excellent customer-service skills, a strong work ethic, and a positive attitude, we would love to meet you!

About KULA and MKSA

Kids Unlimited Learning Academy and Miracle Kids Success Academy provide Early Intervention Day Treatment services to children with developmental disabilities, developmental delays, and medical needs.

Our programs support children experiencing:

• Fine and gross motor delays

• Speech and language delays

• Sensory processing needs

• Feeding disorders

• Cognitive and developmental delays

• Hearing disorders

• Medical needs

Our multidisciplinary teams include teachers, teaching assistants, nurses, occupational therapists, physical therapists, speech-language pathologists, psychologists, nutrition professionals, and audiology providers. Together, we partner with children and their families to provide individualized, coordinated care in a safe, supportive, and engaging environment.

KULA and MKSA primarily serve children from birth through kindergarten, with opportunities to expand services to elementary school-aged children during the summer.

Position Purpose

The Receptionist manages the front desk, welcomes families and visitors, supports clinic security procedures, and performs essential clerical and administrative duties. This position helps the clinic operate smoothly by providing responsive customer service, maintaining accurate records, and assisting leadership and other team members with daily office needs.

What You'll Do Create a Welcoming Experience

• Greet children, families, employees, and visitors with warmth and professionalism.

• Answer and screen incoming telephone calls, respond to basic questions, and take accurate messages.

• Monitor front-desk traffic and help ensure that only authorized individuals enter the clinic.

• Ensure patients and visitors follow all required sign-in procedures.

• Provide courteous and helpful assistance to families throughout their interactions with the clinic.

Keep the Front Office Organized

• Organize and maintain electronic and paper filing systems.

• File correspondence, records, and other documents accurately.

• Receive, review, and route incoming mail to the appropriate person.

• Prepare outgoing mail, email correspondence, and faxes.

• Scan, copy, and organize documents as needed.

• Complete word-processing assignments, check requests, and documentation updates.

• Track office supplies and submit requests to the Clinic Director for approval.

Support Patient Records and Clinic Operations

• Respond appropriately to authorized requests for copies of patient medical records.

• Maintain the privacy and confidentiality of patient, family, and employee information.

• Perform daily status checks of Medicaid patient treatment eligibility.

• Organize and store medical records after a patient is discharged from the clinic.

• Locate and attach applicable records or files to correspondence.

• Assist clinic leadership with clerical and administrative responsibilities.

What Will Help You Succeed

• A friendly, professional, and helpful approach.

• Strong customer-service and communication skills.

• Excellent organization and attention to detail.

• The ability to remain calm and focused in a busy front-office environment.

• Dependability and a willingness to assist wherever needed.

• Respect for confidential and sensitive information.

• The ability to prioritize tasks and manage frequent interruptions.

• A positive attitude and commitment to supporting children, families, and coworkers.

Qualifications

• High school diploma or equivalent.

• Ability to communicate effectively and professionally with a wide variety of people.

• Ability to work appropriately around children from birth through age seven and families who may be at risk.

• Strong organizational skills with a commitment to accuracy.

• Basic computer proficiency, including databases, word-processing programs, spreadsheets, email, and internet-based software.

• Ability to manage multiple responsibilities in a fast-paced environment.

• Ability to read, understand, and apply safety rules, policies, procedures, and other company documents.

• Ability to prepare routine reports and professional correspondence.

• Ability to perform basic business math.

• Ability to follow written, verbal, and visual instructions.

• Practical judgment and problem-solving skills.

Bring Your Smile and Make a Difference

At KULA and MKSA, the Receptionist helps set the tone for the entire clinic. A welcoming greeting, a helpful response, and a well-organized front office can make a meaningful difference in a family's day.

If you are ready to bring your energy, organization, and customer-service skills to a team with a purpose, we encourage you to apply today!

Kids Unlimited Learning Academy and Miracle Kids Success Academy provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.