General Manager - Gold's Gym

Job Description

Job Description

Who We Are

What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world -- Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness. In 2020, the RSG Group acquired Gold's Gym and integrated the company into its global leading fitness and lifestyle portfolio.

We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - but also enthusiastic, collaborative, and creative.

If this feels like you, we can't wait to get your application!

Who We are Looking For

We're looking for an enthusiastic General Manager who loves fitness and the lifestyle around it. This is a fun, loud, and energetic full-time role, so our candidate must be outgoing and a motivating leader who's as comfortable working around the clang of a barbell throughout the day as they are delivering excellent customer service to our members, all while role-modeling Gold's Gym values and culture. The General Manager is responsible for overseeing all facets of their gym, from hiring, training, developing, and engaging both team members and our customers. You play an integral part in bringing our mission and vision to life.

KEY RESPONSIBILITIES: Areas that play to your strengths...

CLUB OPERATIONS : Be the eyes, ears, and voice of leadership, applying your understanding of operations and fitness to enhance our daily operations. Work with your team and others to optimize our member experience.

o Responsible for Profit & Loss of your gym, ensuring profitability expectations such as but not limited to membership, labor, retail inventory, concessions, R&M, and overall operations.

o Be our ambassador, promoting and staying aware of your specific gym's social media and digital presence. Partner with our Marketing Department to ensure proper visibility amongst various social mediums.

o Hire, train, develop, and mentor our club team members, ensuring our standards exceed our members' expectations.

o Facilitate, execute, and monitor company-wide initiatives, from gym member engagement events to employee team building activities.

FITNESS: Be our fitness guru - knowing the ins and outs of current fitness trends and activities.

o Lead our fitness team members, achieving a unique and fun total fitness experience for our members. Includes prospecting, hiring, and onboarding personal trainers and group fitness instructors.
o Engage with our members, walking on the gym floor, greeting our guests, and assisting members with any fitness needs.

MEMBER EXPERIENCE: Be our Gymayor! Own your specific gym location, ensuring we deliver an exceptional member experience, and actively participate and engage with all members - get to know your people!

o Oversee the gym member's experience by ensuring and maintaining the highest level of customer service through personal interactions and development and coaching of your team.

o Lead by example - be the ultimate leader, provide effective decision-making skills, create a memorable experience both for our guests and our team members.

o Manage the overall success of your gym - from member feedback, to ensuring the best fitness experience, responding to inquiries, whether it's Google Reviews, Social Media posts, or guest surveys, to proper facility operations.

MULTI-TASKER: You work with poise under pressure while navigating through various requests simultaneously, both internal and external. Your ability to prioritize allows for efficient workflows while delivering outstanding results.

o Walk the gym floor and engage with members, ensuring they have the best fitness experience all while reviewing team members' tasks and responsibilities are properly executed.

o Ensure compliance through the gym, auditing the gym for safety, maintenance, and repairs.

All other duties as assigned.

CREATIVE: You'll be asked to come up with engaging ideas to support membership and fitness. We want bad ideas too! Because this helps everyone see the really great ones! You'll work with the team to bring those ideas to life and deliver on established objectives.

o Maintain a strong business acumen, including but not limited to a thorough understanding of the competitive landscape and community around your gym.
o Engage and participate in your local community - all while ensuring operational efficiency!
Serve as the brand ambassador, sharing your passion and enthusiasm for fitness and Gold Gym.
o Contribute to the overall talent strategy of your location, including brand promotion, strategic planning, social media strategy, and content creation across the different channels connecting your gym to our community.

THE FINE PRINT:

• Minimum of 5 years of management experience, preferably in the fitness or hospitality-related industry.

Bachelor's degree in business or related field is desirable!

• Prior experience in personal training or management of personal trainers are highly preferred.
• Strong understanding of operations and performance metrics, including P&L, budgeting, inventory, employee relations and labor management, facilities maintenance.
• Team up with third-party vendors and internal support teams to ensure proper operations and maintenance of gym facilities.
• Become an expert on Gold Gym's products and target customers.
• Share weekly, monthly, and quarterly performance updates, including wins, learnings, and opportunities for improvement.
• Maintain flexibility in your daily schedule to handle communication needs, sometimes outside of typical business hours. Must be flexible and reliable team player, both internally and externally.
• Must be able to build relationships, genuine connections, and trust, both internally and externally. Must have a customer-centric mentality and commitment to excellence and continuous improvement.
• Must be proactive and possess strong organizational and prioritization skills. Must have a high attention to detail and ability to manage multiple projects and priorities.

• Must demonstrate excellent communication skills and be able to communicate clear in all various modes (verbal, written, text, etc.) Must have well-developed interpersonal skills and a positive attitude.
• Must be results and bottom-line oriented yet possess sensitivity towards people and values.
• Must have exceptional time-management skills and be able to execute tasks and responsibilities in an ever-changing industry.

CLOSING ARGUMENTS: Sound like the perfect opportunity? Tell us why you're the right candidate to help make Gold Gym's the most iconic, bold, and loved brand in strength training today!