Resident Services Coordinator
$26 per hourOak Creek Apartments
Resident Services Coordinator - Palo Alto, CA
SRG Residential is a premier third-party multifamily property management firm committed to creating exceptional communities for residents, clients, and team members. OPPORTUNITY: RESIDENT SERVICES COORDINATOR - PALO ALTO, CA
DAYS REQUIRED: SUNDAY - THURSDAY, 11AM - 8PM
Sares Regis Group is seeking an experienced customer service professional to work at our beautiful 759-unit community, Oak Creek! This is a great career opportunity in an ideal location!
Essential Functions:
- Responsible for greeting prospects, guests and visitors as they arrive to our community
- Provide a personalized experience, with emphasis on care and convenience for our future and current residents
- Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
- Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
- Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.
- Plan, promote and deliver resident events and activities ensuring resident's find value outside the walls of their apartment home
- Identify, communicate and implement opportunities to improve resident happiness and service.
Qualifications:
- Must have 1 year of excellent customer service experience with ability to pass fair housing exam.
- Must have relevant experience.
- Ability to effectively communicate both written and verbal.
- Experience with file audits, customer service and resident engagement a must!
- Ability to work independently without direct supervision.
- Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.
- Current driver's license and auto insurance.
- Able to work weekends and overtime as job requires.
Salary is $26.00/hour. We offer a competitive compensation package that includes a 401(K) match, rental incentive and renewal compensation, bonuses, and rental discounts depending on location. Regular full-time employees who work between 30-40 hours a week are eligible for medical, dental, vision, other voluntary benefits and vacation accrual. Sick time accrual is provided in accordance with law.
Vacancy posted 5 days ago
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