Operations Analyst

Operations AnalystLocations: 1st choice = Pennington, NJ; 2nd choice = Jacksonville, FL; Hybrid - minimum of 3 days/week onsiteDuration of Contract: 12 months potential contract to hire and will require resources that do not require sponsorship now or in the future. Target Start Date: ASAP - 3 weeks after acceptance. Training schedule: may need to be in office more than 3 days for training.Job Description: The Institutional Retirement Payroll, Benefits, and Disbursements Team within WMO is responsible for payroll and benefits processing, money movement, participant-level maintenance and tax reporting support for 401(k) Defined Contribution, Non-Qualified Deferred Compensation (NQDC), Institutional Trust and Custody, Defined Benefit and Health Benefits Solutions (HBS) products. The Employee Benefit Trust Disbursements (EBT) Team facilitates the processing of pension payment disbursements, payee maintenance updates, reconciliation, tax reporting/testing, money movement, and deceased payment recoveries. Products supported include Institutional Trust & Custody. This Transaction Management Ops Analyst is responsible for complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members. This candidate must have excellent communication and client management skills to maintain positive client relations. This candidate must be a self-starter, who is able to work in a fast-paced dynamic environment. They must possess initiative and desire to enhance client satisfaction through timely and accurate implementations for our product.Required Skills: Highly organized Self-starter attitude and demonstrates initiative Ability to multi-task and handle multiple projects in a short time period Exceptional attention to detail and the ability to hold others accountable without direct supervision Flexibility with ability to handle a variety of tasks and projects independently Strong written and verbal communication skills; able to influence/challenge and negotiate to keep all parties engaged in the process Proven ability to provide comprehensive solutions to complex needs and/or problem Ability to prioritize and meets established deadlines Proficient Microsoft Excel and Word skills Excellent verbal and written communication skills Ability to adapt to a changing environmentDesired Skills: Advanced Microsoft Excel and Word skills Familiarity with Employee Benefit Trust and/or pension products