Restaurant Floor Supervisor

An exclusive Five-Star, AAA Five Diamond, Two Michelin Keys property, we are committed to delivering world-class hospitality in an intimate and refined hospitality.

As the Food & Beverage Manager, you will oversee the front-of-house operations of full-service restaurants/bar and pool, banquets, and In-Room Dining, ensuring Food & Beverage, this leadership role requires a dynamic individual who excels destination for hospitality and excellence.

Independently manages restaurant front of house personnel, to include but not limited to the responsibility of hiring, training, administering performance reviews, determining wages, coaching and discipline, termination, and weekly departmental training and outcomes, issuance and adherence to uniform/appearance policy, time and attendance policy, steps of service training, ensuring access to appropriate systems, etc. * Senior Management and People + Culture team in all steps of process. * Assist with proper inventory management and effective ordering. Management of special product needs, receiving, product storage and organization, staff training on inventory, ensuring yield management and keeping par levels, and completing monthly inventory. * Lead daily pre-shift/stand-up meetings, developing topics to discuss such as operational focuses, safety issues, in-house VIPs, specials, food and beverage education, guest feedback, etc. Prepare food and beverages needed for events, assist with room set up, AV, bar, and directing rental services. * Management on SOPs as needed. * Expedite food regularly, practicing and training for proper timing of food Involvement in bar program, assisting Senior Management in creating cocktail lists, determining wine and beer offerings, connecting with new vendor options, pricing out beverages, and oversee requisition of liquor and adherence to beverage standards. * Responsible for management of in-house cash revenue and proper cash handling procedures when on-site. Make cash drops as directed by accounting. * Ensure team is educated on all tip pool and service charge distribution policies. Manage fair, consistent distribution of tips and Service Charges. * Act as floor manager and coordinate workflow to ensure a smooth-running operation. * Complete employee performance reviews/evaluations as required. * should be present on the floor and assisting their teams in all operation needs at peak service times. * Practice conscious knowledge of food allergies and safety in preparation. * during their shift. Lead by example with professionalism and high standards of guest services and quality of work. * Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Communicate any elevated complaints that could not be resolved to the Senior Director of Food & Beverage. * Manage ambiance of environment by walking around, surveying area from the Maintain cleanliness of bars, dining room, guest entry spaces, bathrooms, and back of house spaces. * Oversee reservation and walk-in guest flow to maximize seating and reservations per shift as well as oversight for future dates and/or holidays. * Work with payroll department for proper employee hourly rates, perform payroll duties biweekly, communicating and submitting needs, ensure staff receives paychecks, assist to set up direct deposits. * Assist Senior Management with additional assigned tasks and projects. * service. Attend meetings and training sessions as required. * Comply with all policies as outlined in the Handbook, Property Supplement, or dress code standards, anti-harassment policy, and substances in the Ability to use repetitive manual dexterity, such as writing, typing in repetitively during a shift. * Ability to visibly survey property areas clearly. * Ability to view a digital computer/tablet screen. * Ability to read, write, speak, and understand English. * Ability to perform assigned tasks, operate equipment, and complete job duties Ability to work flexible hours based on business needs including midweek and TECHNOLOGY AND EQUIPMENT USED:

* Microsoft Office, including Outlook, Word, and Excel programs. * Computer and Printer * Point of Sale Software / Credit Card Processor * Reservations Software & iPad Tablet * Time Keeping & Payroll Software * Multi-line Phone System * Scheduling Software * Basic Cleaning Chemicals & Tools (mop/bucket, broom, vacuum, sanitizer Work will primarily take place in a hotel and restaurant environment, in both guest-facing and employee back of house areas. * Some seasonal exterior work with exposure to extreme temperatures and weather Exposure to various hazardous chemicals, to be used only as instructed.

3+ years professional restaurant leadership experience * 5+ years professional serving or bartending experience * High School diploma/GED * Available and willing to work flexible hours based on business needs including weekdays and weekends. * Expresses sincere enthusiasm for the role and passion for food and beverage. * hospitality.

requested by guests or required by the hotel. to effectively provide the services personally, or to immediately refer requests accommodations may be made to enable individuals with disabilities to perform gender identity, national origin, veteran or disability status.

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