Customer Service Rep

Job Title

Why This Role Matters

Every interaction a customer has with Campora Propane shapes how reliable, responsive, and trustworthy we feel as their propane provider. In this role, you'll be the person who turns everyday service moments calls, questions, fixes into long-term customer relationships that keep homes warm, businesses running, and communities powered. What you do directly supports customer retention, smooth operations, and growth across our service areas.

What You'll Do

You'll work at the center of customer communication and internal coordination, partnering closely with your General Manager, Service Center, and delivery teams to make sure customers get what they need, accurately and on time.

Handle inbound and outbound customer calls with clear, respectful, solution-focused communication

Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed

Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances

Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts

Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)

Depending on location, assist with accounts payable processing and other office operations

What Success Looks Like After 90 Days

You're confidently handling customer calls end-to-end, proactively identifying issues before they escalate, supporting retention efforts, and keeping customer and routing records accurate with minimal oversight.

What You'll Actually Do in Your First 30 Days

Learn EDP's customer systems, routing processes, and service workflows through hands-on training

Begin handling inbound customer calls independently, with guidance on more complex issues

Partner with the General Manager to understand customer retention goals and current challenges

Support daily route paperwork, documentation, and customer account updates to maintain clean, accurate records

Must Have

High school diploma, GED, or equivalent experience

1–2 years of professional customer service experience

Comfort handling phone-based conversations with customers about service, billing, and scheduling

Ability to track details accurately across multiple systems and documents

Reliable attendance and the ability to follow established processes

Nice to Have

Experience in utilities, energy, logistics, or service-based industries

Familiarity with billing systems, route management, or customer account maintenance

Experience supporting retention, collections, or outbound calling campaigns

Prior administrative or office operations experience

Exposure to accounts payable or basic finance processes

What We Offer

Pay Rate: $20.00

In addition to competitive wages, we offer a comprehensive benefits package designed to support your physical, financial, and personal well-being:

Medical, dental, and vision insurance options

Health Savings Account (HSA) and Flexible Spending Account (FSA)

401(k) with company match

Tuition reimbursement

Employee Assistance Program (EAP)

Voluntary life, AD&D, and short-term disability coverage

Paid holidays and time off

$50,000 basic life/AD&D and long-term disability at no cost

Propane discount

Our Culture

We believe people do their best work when they're supported, respected, and trusted to do the job right. Our teams value safety, accountability, and showing up for one another because that's how we show up for our customers.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.