Customer Service Representative

Job Description Join the team of a rapidly growing Insurance Agency. Desiring candidates who are entrepreneurial minded. The Robert Kelly Agency Insurance Group is hiring a Customer Service Representative for its Gardner Kansas location. Position is 75% managing existing book of business and 25% selling new accounts. Base salary, plus bonuses. No prior experience is necessary but preferred. Pay based on experience. Job Types: Full-time, Part-time Benefits Career Growth Opportunities Mon-Fri Schedule Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Time Off (PTO) Responsibilities Provide day-to-day service and support to clients via phone, email, and in-person interactions. Process policy changes including endorsements, renewals, cancellations, and reinstatements. Review coverages with clients and explain policy details in clear, simple terms. Assist producers/agents with quoting, applications, and new business submissions. Verify accuracy of applications, policy documents, and client information. Handle billing questions, payments, and follow-ups on past-due accounts. Maintain accurate and up-to-date client records in the agency management system. Respond to certificate of insurance (COI) requests and issue certificates promptly. Support claims process by reporting claims and providing status updates to clients. Follow up on renewals, remarketing opportunities, and cross-sell/upsell opportunities. Ensure compliance with carrier guidelines and agency procedures. Build and maintain strong client relationships to improve retention. Requirements Possess an upbeat, positive and enthusiastic attitude. Create relationships from a cold start. Professional phone etiquette. Great customer service skills. Ability to obtain or possess an active Property & Casualty Insurance license within 60 days of start date; paid training provided. #J-18808-Ljbffr