Front Desk Associate

Position Front Desk Sales Associate Overview The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members’ requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by the Gym General Manager or Operations Supervisor. Hours 5:45am-12pm Responsibilities Enthusiastically greets each member and guest promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym. Provides security and control to the front door and retail area of the facility. Checks each member into the gym using the proper check-in procedures. Monitors check-ins to identify delinquent accounts and notifies Gym Operations Supervisor. Registers all guests into the gym using proper registration procedures. Directs guests and appointments to the appropriate fitness consultant in a prompt, professional manner. Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques. Addresses caller’s requests and/or takes appropriate messages noting caller’s name. Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate fitness consultants. Follows up on telephone inquiries to ensure that the appointment was booked properly. Responds immediately to member requests, inquiries and concerns. Maintains neat appearance and wears proper uniform attire with nametag while on duty. Distributes keys, towels and other materials as needed. Processes retail and concession sales. Attends all staff meetings as directed. Conducts gym walk‑through as designated in walk‑through log. Follows proper opening and closing procedures as instructed in the FDA training manual. Logs all maintenance concerns that are reported. Reports any safety concerns. Notifies management of gym incidents that require incident reports. Works when scheduled and adheres to company attendance policies. Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor such as light cleaning and picking up of weights. Qualifications High school diploma or equivalent required. Excellent customer service skills are required. Ability to communicate effectively with both staff and members. Ability to communicate effectively verbally, non‑verbally and in writing is required. Understanding of basic accounting principles is required. Understanding of basic cash processing procedures is required. Functional computer skills are required. Ability to multi‑task. Must be able to work a flexible work schedule to include holidays and weekends. Must be able to lift 25lbs repeatedly and stand for extended periods of time. Upholds Gold’s Gym Vision, Mission, Values and code of conduct. Benefits 401(k) Employee discounts Exclusive free Gold’s Gym membership 20% employee discount on clothing and products Earning potential through commissions and bonuses #J-18808-Ljbffr