Specimen Technician - Hospital

Job Description Specimen Technician - Hospital - Columbia, MO, Monday to Friday, 2:00 PM to 10:30 PM, 30-minute lunch Pay Range and Compensation Pay range: $18.00+ per hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy‑up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Responsibilities Responsible for preparation of patient specimens for hospital clients and pick up by couriers. Responsible for positive daily client interactions representing Quest Diagnostics to the customer (face‑to‑face and/or telephone). Prepares and arranges all stat testing needs, research espending results, alerts Hospital IT to communication failures, accepts and troubleshoots incoming calls to the Hospital Lab from Quest Diagnostics facilities. Demonstrates excellent proficiency in test ordering policies, procedures, specimen requirements for test ordering, sample preparation, Care360 and compliance/legal requirements. Troubleshoots and problem solves client issues related to area of responsibility. Communicates and collaborates effectively with the Hospital Lab Manager, as well as the Quest Diagnostics sales team and other functions in the organization. Relays client concerns to Quest Diagnostics supervisor and sales. Participates in sales/operations review of account. Communicates information regarding problem‑solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff, such as phlebotomy, outpatient draw centers, laboratory managers, department supervisors, Hospital IT Analysts, physicians, nurses, and pathologists. Develops understanding of the company processes, as well as the client expectations. Develops understanding of the compliance policies related to test ordering. Researches test ordering information on translation tables, computer systems, and the directory of services. Understands the complex relationship between test(s) ordered and specimen received. Completes all required written documentation, legibly and within the assigned timeframe. Performs other duties as assigned. Qualifications Preferred Work Experience Medical background which includes medical terminology applicable to a clinical laboratory. Previous laboratory, customer service or hospital experience. Skills The position requires demonstrated data entry skills to effectively utilize both the Quest Diagnostics system and the hospital client systems. Education High School Diploma or Equivalent (Required) Equal Opportunity Employer Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. #J-18808-Ljbffr