Ford Service Advisor

Description Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Anchorage. We are looking for a Service Advisor to join our Service team. At Kendall Ford Lincoln of Anchorage, our Service Department is a fast-paced environment serving clients throughout the community. Benefits Competitive pay plan / no cap on earnings – earn up to $100,000 plus! Substantial bonus program Career path development opportunities Competitive paid time off and paid personal leave Shop Manager on-site for assistance Fair dispatching and teamwork environment Large loyal customer base Experienced and loyal service technicians Clean/Safe shop with the equipment you need to get the job done Discounts on parts, service and vehicle purchases for you and your immediate family Medical, Dental and Vision insurance Paid Life insurance 401(k) plan with Fidelity Accident and Illness supplemental plans Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments. Qualifications We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key. If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you. Responsibilities Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, completing work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments. Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone. Requirements Knowledge of automobile repair and maintenance along with 2 years of service writing experience is preferred. A valid driver’s license a good driving record are required. #J-18808-Ljbffr