Guest Services Assistant Manager

Guest Services Assistant Manager

The Guest Services Assistant Manager is responsible for the coordination, supervision and management of the staff who work the Guest Service desk and Museum Gift Shop and plays an important role in ensuring that the Guest Services department provides a high-quality and engaging experience for all museum guests, visitors, gift shop customers and fellow teammates. Additionally, the Guest Services Assistant Manager has oversight of the accurate accounting for the Guest Services staff, museum admissions, Guest Service desk membership payments and Museum Gift Shop sales.

Essential Duties and Responsibilities

• Assists in leading the daily operations of the Guest Service desk with a focus on customer service, organization and efficiency, ensuring guests are attended to professionally, courteously and promptly and ensuring guest/member visitation data and guest admission payment is correct.
• Assists in ensuring the department's revenue goals including Museum Store sales, memberships and attendance are met.
• Work with department manager in employee development including scheduling, supervising Guest Services Associates, ensuring adherence to guest admission check-in and cash handling procedures.
• Participates in regular training as directed to maintain a working knowledge of the exhibitions and programs offered by the Hunter Museum and skillset development.
• Ensures Guest Service staff communicates professionally, provides a positive museum experience and resolves visitor concerns and complaints in a timely manner.
• Works with the Facility Department to ensure public spaces (stairs, lobby, coat room, gift shop, restrooms and entry doors) are neat, clean and inviting.
• Partners with internal departments to ensure up-to-date communication/information about memberships, marketing, educational promotions and special events.
• Responsible for assisting with inventory management including pricing, stocking, receiving, ordering, managing store display and product knowledge training for staff.
• Assists the department manager with the Communications Department to promote the museum store in both print and electronic media with a heavy social media focus.
• Assists with developing plans and implements special store promotions inclusive of trunk shows, book signings, holiday promotions and special group promotions.
• Assists the manager of department and Director of Operations in preparing the annual Guest Service and Museum Store budgets and manages the approved budgets.
• Assists the department manager in hiring, training and evaluating Guest Service and Museum Store staff. Assists with the implementation and enforcement of Hunter Museum standard dress code protocol for Guest Service Associates.
• Participates in weekly huddles, all staff meetings, curatorial exhibition walk throughs and provides administrative support as needed, including assistance with museum fundraising events.
• Other duties as assigned.

Knowledge, Skills, and Abilities Required

• Knowledge of Guest Service protocols and procedures.
• Ability to develop and implement effective initiatives and strategies to ensure consistent excellent guest experiences in all areas of the Hunter Museum.
• Strong communication, negotiation and leadership skills.
• Retail management and design experience.
• Knowledge of POS cash register procedures.
• Strong technical skills including MicroSoft Suite and social media channels.

Educational/Experience Requirements

• College Degree preferred with course work in business, arts, marketing or sales preferred. Related customer service work experience including at least two years of supervisory experience or an equivalent combination of education, training and experience.
• Microsoft Office skills including Outlook, Word, Excel and Access.

Licenses or Certification Required

• Government issued identification.
• Expected to complete 1 st Aid, CPR and AED training.

Supervises

• Guest Service Associate employees.

Working Conditions/Physical Demands

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Physical requirements include stooping, kneeling, bending, standing, squatting, crouching, crawling, pushing, pulling, climbing (ladders), and lifting.

Full-time, hourly ($16.83/hour); Must be able to work a flexible schedule including evenings, weekends and holiday hours.

All submissions must be received by November 2, 2026, at 5:00 PM EST.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.