Patient Insights Manager

Patient Insights Operations Manager

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

What You Will Do:

Program Delivery

• Coordinate Supplier Participant Feedback Questionnaires implementation across assigned clinical studies.

• Maintain implementation plans, timelines, milestones, risks, and action logs.

• Serve as the day-to-day operational contact for study teams and vendors.

• Monitor vendor deliverables and escalate performance or quality concerns.

• Ensure required documentation is complete, current, and traceable.

Data Review and Insight Support

• Coordinate data collection, aggregation, and routine reporting.

• Conduct descriptive analysis and trend review using established methods and templates.

• Summarize participant feedback and identify recurring themes, potential burden signals, and operational risks.

• Prepare clear reports and presentations for PCDE and study-team review.

• Partner with analytical or technical experts when advanced statistical analysis is required.

Action Tracking and Governance Support

• Apply established thresholds and escalation pathways.

• Document recommendations, decisions, owners, and follow-up actions.

• Track whether agreed actions are implemented and summarize resulting outcomes.

• Escalate significant participant-experience or trial-execution signals to the PCDE lead.

Process and quality support

• Support development and maintenance of work instructions, templates, process maps, and

• training materials.

• Recommend process improvements based on implementation experience.

• Follow applicable GCP, privacy, data-integrity, and internal quality requirements.

• Maintain inspection-ready operational documentation and support audits or inspections as requested.

Performance Monitoring

• Track established metrics such as response rates, completion rates, timeliness, recurring themes, and action closure.

• Support periodic program reviews and continuous-improvement discussions.

• Provide operational data to support assessment of SPFQ value and scalability.

Patient Centered Development & Experience

• Support the lead of Patient Centered Development & Experience as requested

Your Profile:

• Approximately 3–5 years of relevant experience in clinical research, clinical operations, patient engagement, project management, or related work.

• Experience coordinating cross-functional activities and external vendors.

• Experience reviewing survey, participant-feedback, patient-reported, or operational data preferred.

• Ability to perform descriptive analysis and identify trends; advanced statistical or data-science expertise is beneficial but not required.

• Proficiency with Excel, data visualization, and presentation tools; experience with Power BI or Tableau is helpful but not essential.

• Working knowledge of ICH-GCP, privacy, documentation, and data-integrity principles.

• Strong organization, communication, issue management, and follow-through.

• Highly self-directed and proactive, with the ability to work independently, exercise sound

• judgment, manage competing priorities, and drive deliverables forward with appropriate autonomy

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply