Site Reliability Engineer

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities.

This is a Lead Software Production Management & Reliability Engineering position at Director level which is part of the job family responsible for overseeing the production environment, ensuring the operational reliability of deployed software, and implementing strategies to optimize performance and minimize downtime.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

Department Profile  

Services Technology is a division within Wealth Management Technology that enhances technology solutions to improve business processes and service delivery. The division leverages a range of tools and technologies to automate processes, increase efficiency, and improve the effectiveness of business services. The Services Technology organization delivers platforms that support core client and advisor experiences. Our teams build and maintain solutions for the Contact Center, digital business automation, workflow orchestration, CRM & Salesforce, and client reporting. Our systems are designed to be innovative and resilient, helping to serve clients more efficiently and enabling seamless operations across the business.

Job Summary  
We are looking for a Site Reliability Engineer with a minimum of 5 years of industry experience, preferably working in the financial IT community. The position in the WM Product Technology team is focused on delivering exceptional services to both BU and Dev partners to minimize/avoid any production outages. The role will focus on production support within the WM Product Technology automating deployments and working with the agile teams to build and support stable and reliable production systems. The ideal candidate will be passionate about automation and skilled in one of the programming language Python/PERL/SHELL, Ruby, JAVA, C# or the like. Candidate should possess a strong understanding of database concepts, job scheduler, MQ, Web services, UNIX/LINUX/Windows OS as well as experience with debugging applications. We are looking for a strong leader with excellent communications skills who is committed to continuously improving and delivering results. Candidate should be organized, disciplined, detail-oriented, self-motivated, and delivery-focused. 

Responsibilities:  

• Maintain applications once they are live by measuring and monitoring availability, latency and overall system health with a focus on business activities and continuously evaluate cost and TOIL.

• Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation, capacity planning and launch reviews. 

• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity; includes automation for other various operational needs. 

• Troubleshoot infrastructure issues, reviewing log files, updating documentation, and having knowledge base with resolutions

• Work closely with the application Development team to understand the platform and create tools/utilities to help with production management

• Work with upstream data providers and upstream consumers, and reducing the amount of escalation to development teams

• Develop scripts and assist with code changes along with operational tasks/activities. 

• Work closely with Application Development to ensure that the support team has excellent knowledge of the application set, own and maintain support knowledgebase and documents. 

• Use analytical skills to find trends in the environment and drive out problems. 

• Lead effort to determine improvement areas to stabilize the plant. 

• Identify risks and work with a sense of urgency, working within a team or independently. 

• Test and tune network, hardware, and software configurations to maximize performance 

• Interface with different teams like IT Dev managers, Infrastructure teams and lead as a Subject Matter Expert (SME) for the application(s) supported. 

• Understand the overall business flow of supported application systems and its interface with clients 

• Take ownership and managing production requests, questions, issues and perform Root Cause Analysis for outages/incidents

• Understand the overall business flow of supported application systems and its interface with clients

• Be flexible to provide weekend on call rotation and available for offshore time lead

• Be accountable for the Production Environments as well as the non-Production Environments and be part of 24/7 production support coverage.

Skills Required : 

• 5+ years of experience in a production environment with a solid software development background and understanding of performance tuning, end-to-end troubleshooting, networking fundamentals and appropriate attention to detail

• Ability to focus, provide resolutions for production issues in a high demanding and pressured environment 

• 5+ years’ hands-on experience in designing, developing, and implementing technical solutions, or significant experience in deep technical support

• Strong experience in scripting language (Shell scripting, Python, Perl, etc.) and cloud driven development

• Strong database skills with DB2, Sybase or Oracle

• Hands-on experience with Autosys or other batch scheduling software 

• Strong experience in Continuous Integration and Continuous Deployment 

• Strong experience in environment on demand for both Virtual Machines and containers 

• Knowledge and hands-on experience with monitoring tools like Splunk, IP Soft, Sockeye 

• Practical experience in Agile Methodology (e.g. Scrum) 

• Knowledge or experience with automating deployments using Jenkins and Train

• Ability to diagnose technical problems, debug, optimize code, and automate routine tasks 

• Hands-on experience in application and database troubleshooting/issue resolution in a fast-paced environment

• Excellent communication and ability to think out of the box for process improvements.

• Knowledge of Cloud based deployment, security, networking concepts in Azure and AWS 

• Hands on experience leveraging generative AI tools to enhance research, automate and improve productivity

Skills Desired:  

• Knowledge or experience with algorithms, data structures, complexity analysis and software design 

• Interest in designing, analyzing and troubleshooting large-scale distributed systems

Educational Qualification:

• Minimum BS degree in Computer Science, Engineering or a related field

We have a track record of innovation and passion for unlocking new opportunities, we help our clients raise, manage and allocate capital. We do this by offering a wide range of investment banking, securities, wealth management and asset management services.

All that we do at Morgan Stanley is driven by our five core values: do the right thing, put clients first, lead with exceptional ideas, commit to diversity and inclusion, and give back. These aren’t just beliefs, they guide the decisions we make every day, ensuring we do what's best for our clients, communities and more than 80,000 employees around the world. And at the core of our success are the people who drive it - relentless collaborators and creative thinkers who are fueled by diverse thinking and experiences.

Wherever you are in our 1,200 global offices, you’ll have the opportunity to work alongside the best and the brightest in an environment where you are empowered to achieve your full potential. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

At Morgan Stanley Alpharetta, we support the Firm’s global business and functions from Wealth Management and Institutional Securities to Technology and Operations, Finance and Human Resources. With the 2020 acquisition of E-TRADE, Morgan Stanley Alpharetta grew significantly and has grown its role in our Wealth Management business helping deliver a premiere experience for the digitally inclined investor and trader. Learn more about our work and culture in Morgan Stanley Alpharetta.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

To qualify, applicants must be legally authorized to work in the United States and must not require, now or in the future, sponsorship for employment visa status.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

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Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

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