Senior Manager, Business Operations

SummaryThis role provides strategic and administrative leadership for the Division of Pediatric Critical Care. It serves as a key liaison between Baylor College of Medicine (BCM) and Texas Children's Hospital (TCH), collaborating with stakeholders to support and enhance operational effectiveness within the division. The position plays a vital role in advancing the College’s missions in education, research, and clinical care through administrative support. Additionally, this role includes supervisory responsibilities, overseeing the work of staff-level team members. The Senior Manager, Business Operations should possess strong interpersonal skills and understand that the role inherently involves a service-oriented mindset. Faculty members and other key stakeholders are considered internal clients, and it is essential to provide responsive, high-quality support to advance the mission of the College. A commitment to professionalism, collaboration, and customer service excellence is fundamental to success in this position. The ideal candidate will demonstrate strong collaboration skills, working effectively with administrative and research staff, as well as leadership across both Baylor College of Medicine (BCM) and Texas Children’s Hospital (TCH). Given the dual-institution environment, BCM staff operating at TCH must be adaptable and open to learning the distinct processes and workflows of both organizations. Flexibility and a willingness to navigate differing institutional procedures are essential. Additionally, the candidate must understand that supporting clinical providers means prioritizing patient care at all times. All administrative efforts should reflect a commitment to enabling and enhancing the Division’s clinical mission.Job DutiesProvide administrative oversight for over 200 faculty, staff, and trainees across four campuses within the Division of Pediatric Critical Care.Review and approve purchase orders and check requests related to faculty expenditures, ensuring compliance with institutional policies and budgetary guidelines.Oversee the approval process for faculty travel, including trip requests and expense reports, supporting academic and research productivity across the Division.Manage all human resources functions, including recruitment, onboarding, compensation actions, training, performance management, disciplinary actions, offboarding, and terminations.Partner with Division leadership to evaluate staffing needs, prepare justifications for new positions, and coordinate hiring submissions.Lead and support special projects and strategic initiatives aimed at enhancing business operations within Pediatric Critical Care.Act as the primary liaison with the Research Office for pre- and post-award grant administration, ensuring timely and accurate support for faculty research activities.Develop, manage, and monitor personnel, research, and operational budgets in collaboration with section and hospital leadership, ensuring alignment with financial and strategic goals. Perform other job-related duties as assigned.Minimum QualificationsBachelor's degree.Five years of relevant experience.Preferred QualificationsMaster's in Business Administration or Healthcare AdministrationStrong finance backgroundSupervisory experience, experience managing teams of 10 or more direct reportsExperience in healthcare administration settingWork Authorization Requirement:This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.