Sales Associate

JOB TITLE: Sales Associate

LOCATION: San Francisco, CA, USA, BAPE

JOB TYPE: Full-Time, Hourly, Non-exempt

REPORTING TO: Store Manager

BAPE is a leading premium streetwear brand that offers iconic designs and original patterns such as "BAPE® CAMO", "BAPE STA™", "SHARK HOODIE," and "BABY MILO®". In its global expansion, BAPE now has a presence worldwide in the US, UK, China, and various Asian countries. Best known for its unique collaborations, it is highly supported by a wide range of fashionistas. As a member of the BAPE retail team, you will serve as an ambassador of the BAPE brand and help us keep our commitment to providing exceptional customer service and brand experience at our retail stores.

Responsibilities

• Deliver an exceptional customer experience by greeting, assisting, and engaging customers in a friendly, professional manner.
• Achieve individual and store sales goals through effective selling techniques and customer engagement.
• Demonstrate comprehensive knowledge of BAPE products, collections, brand heritage, and current promotions to maximize sales opportunities.
• Provide personalized product recommendations based on customer needs and preferences.
• Resolve customer inquiries and concerns promptly to ensure customer satisfaction.
• Maintain visual merchandising, housekeeping, and presentation standards throughout the sales floor, fitting rooms, stockroom, and common areas.
• Replenish merchandise and maintain product availability through effective stock management and recovery practices.
• Receive, process, organize, and maintain inventory in a safe, accurate, and systematic manner.
• Assist with inventory counts, cycle counts, and other inventory control procedures as required.
• Support store launches, promotional events, marketing activations, and special in-store events.
• Collaborate with team members and management to achieve store objectives and foster a positive team environment.
• Adhere to all company policies, procedures, safety standards, and loss prevention guidelines.
• Communicate safety concerns, maintenance issues, or potential inventory shortages and losses to management promptly.
• Attend and participate in training programs to enhance product knowledge, sales skills, and operational compliance.
• Perform physical job duties as required, including standing for extended periods, bending, kneeling, climbing ladders, and lifting or moving merchandise up to 50 pounds.
• Maintain consistent and reliable attendance, arrive on time for all scheduled shifts, and adhere to the company's timekeeping, scheduling, and attendance expectations.

Personal qualities & qualifications

• Previous experience in retail, hospitality, customer service, or related environment preferred.
• Proven ability to follow instructions, comply with policies and procedures, and maintain operational standards.
• Strong teamwork skills with a commitment to fostering a positive and inclusive work environment.
• Dependable, punctual, and reliable with a strong attendance record.
• Flexible availability, including evenings, weekends, holidays, and peak business periods.
• Passion for fashion, streetwear, and the BAPE brand.
• Self-motivated with a positive attitude and strong work ethic.
• Ability to work effectively in a fast-paced retail environment while maintaining attention to detail.
• Strong organizational and time management skills.
• Ability to build relationships with customers and deliver an exceptional shopping experience.
• Basic math and computer skills, including the ability to operate a point-of-sale (POS) system.
• Ability to communicate professionally with customers, coworkers, and management.
• Ability to stand for extended periods and perform physical tasks, including lifting to 50 pounds, as needed.

BAPE USA is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees and applicants are treated with dignity, fairness, and respect. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, childbirth, or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, veteran status, military status, citizenship status, or any other status protected by applicable federal, state, or local law.