IT Field Support Associate

Information Technology Associate Position

This advertisement is for an Information Technology Associate (ITA) position. Located at California Medical Facility (CMF), in Solano County, city of Vacaville. Please indicate the position number on your application: 065-628-1401-075. This position requires local in-person duties to be performed. Telework may be available to employees who can satisfactorily perform their essential work functions independently and remotely. Specific telework schedules may be discussed further during the interview process. Telework is only available to residents of California. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Do you want to apply your IT technical skills and experience to make a difference in a correctional institutional setting? Are you an enthusiastic individual looking for a fast-paced, challenging, and rewarding position in a team-oriented environment? The California Department of Corrections and Rehabilitations is seeking a conscientious team player who can improve collaboration and execute IT service delivery to various programs that supports CDCR mission. Under the general supervision of the Information Technology Supervisor II, the Information Technology Associate (ITA) will be responsible for face to face, hands on support of end user devices, printers, networking equipment, training, and general help desk services. The ITA provides first level of support, and is an integral part of the CDCR Enterprise Information Services team. The California Department of Corrections Rehabilitation (CDCR) Headquarters has implemented a new automated system to streamline the hiring process. The Human Resources Technology System (HRTS) is an intuitive, user-friendly system that provides the applicant access to real-time updates throughout the hiring process. HRTS will require new candidates to set up an account, which allows them to track their application's progress. Through their account portal, candidates will also be able to provide any additional information needed in the hiring process, including setting up interviews as needed. After the final filing date, applicants will receive an email from View email address on click.appcast.io or View email address on click.appcast.io (depending on the email provider), with direction on creating and/or accessing their account. For HRTS communication, this is in reference to Job Requisition (JR) 4186. Note: Main communication for this position will be through email. Please ensure you have a valid email address on your application. CDCR employees are encouraged to use their existing CDCR email address on their applications.