Infrastructure Engineer

Infrastructure EngineerThe County of San Mateo's Technology Services Department seeks a qualified Infrastructure Engineer. Under general supervision, this individual performs the most complex and varied technical tasks related to the configuration, troubleshooting, maintenance, and monitoring of the County's infrastructure; serves as a technical leader and subject matter expert in specific area(s); designs, analyzes, manages, and maintains multiple physical and virtual server infrastructures and storage systems ensuring proper integration of these components with existing system architecture; configures, manages, and monitors backup infrastructure; provides recommendations, support, and training to other technology services support staff and County users in areas of responsibility; and performs related work as required.Supervision received and exercised: Receives general supervision from assigned IS Systems Supervisor. May exercise technical and functional direction over and provides training to lower-level staff on a project basis.Class characteristics: This is the advanced journey class in the IS Systems Specialist series. Incumbents serve as subject matter experts in specific area(s), perform complex and varied technical support, provide analytical support for County-wide infrastructure, and frequently solve problems requiring analysis of unique issues or problems without precedent and/or structure. Incumbents serve as technical lead for assigned projects. Employees at this level are required to be fully trained in all procedures related to assigned area(s) of responsibility, working with a high degree of independent judgment, tact, and initiative. This classification is distinguished from the IS Systems Specialist II by the complexity and size of the applications supported and the amount of discretion exercised when solving problems and developing resolutions. This classification is further distinguished from the IS Senior Systems Specialist in that the latter is responsible for the daily technical and functional direction of assigned staff, work is performed within a broad framework of general policy requiring creativity and resourcefulness to accomplish goals and objectives, applies concepts, plans, and strategies which may deviate from established methods and practices, and regularly leads projects of critical importance and substantial consequence of success or failure to the County.A highly qualified candidate will possess the following knowledge, skills, and abilities:5+ years of professional experience administering enterprise server infrastructure, with strong expertise in Windows Server environments.Advanced knowledge of Active Directory domain and forest administration, including group policy, DNS, replication, domain controllers, trusts, security delegation, and enterprise-scale AD design.Experience supporting Identity Providers (IdP) in a hybrid cloud environment, including Okta, OAuth, MFA, Microsoft Entra ID, Azure AD Connect, or equivalent.Deep technical experience with virtualization platforms, including VMware vCenter/ESXi and experience with Nutanix-based hyperconverged infrastructure; Hyper-V experience is a plus.Experience managing servers and core infrastructure services in hybrid cloud environments, including on-premises data centers, cloud-hosted workloads, monitoring, patching, backup, and disaster recovery practices.Strong Windows Server administration skills, including installation, configuration, hardening, troubleshooting, performance tuning, lifecycle management, and automation at scale.Working knowledge of Linux server administration, including provisioning, basic configuration, patching, access control, and troubleshooting in an enterprise environment.Experience with infrastructure automation and endpoint/server management tools, such as Microsoft Configuration Manager/SCCM, Ansible, PowerShell, scripting, or similar platforms.Strong interpersonal, documentation, and communication skills, with the ability to work effectively with technical teams, vendors, management, and business stakeholders.Examples Of DutiesManagement reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the functions of the job.Analyzes, installs, configures, maintains, and monitors hardware and software upgrades to ensure effective server performance.Configures and implements real-time monitoring to identify and resolve service outages and critical resource shortages in a timely and efficient manner.Monitors system performance to identify and troubleshoot deficiencies in design, security, installation, and/or integration with other technologies.Researches, recommends, and implements system enhancements to improve the performance and reliability of the system; researches, recommends, tests, and implements upgrades and fixes as needed.Develops and recommends comprehensive standards, policies, procedures, and technical documentation pertaining to system maintenance and infrastructure.Provides specialized and complex technical support and assistance to staff concerning assigned systems; serves as the primary contact for and resolves related issues, conflicts, and concerns; responds to inquiries and provides information concerning system operations, projects, malfunctions, equipment, upgrades, practices, procedures, and related software applications.Serves as technical lead for assigned projects, including developing project budget and allocating resources, gathering user and systems requirements, working with vendors, contractors, project managers, and other project staff, installing, configuring, testing, and providing general technical support, and developing technical and user documentation.Provides direction during major server incidents to ensure an expedient response and resolution; maintains communication with all stakeholders on server infrastructure status; identifies underlying problems causing incidents and designs, proposes, and implements resolutions.Functions as a liaison between project managers, analysts, data specialists, communications specialists, and client systems specialists to ensure standards and protocols are maintained; assists in coordinating activities with other technology services staff.Provides recommendations to managers and supervisors on the development of long- and short-term system infrastructure plans.Participates in the review and recommendation of contracts with outside vendors and consultants; administers, monitors, and evaluates contract scope of work; reviews design documents to ensure technical integrity.Stays abreast of new trends and innovations in technology related to County operations; researches, recommends, and evaluates vendor solutions and technologies; implements improvements; works with staff to maintain, revise, or improve operations and systems.Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices.Performs other duties as assigned.QualificationsKnowledge of:Advanced infrastructure design, architecture, configuration, installation, and maintenance methods and techniques.Advanced techniques and methods of server infrastructure evaluation, implementation, and documentation.Advanced troubleshooting, configuration, and installation techniques.Principles and practices of project management.Principles of computer operating systems, enterprise infrastructure, and peripheral components.Advanced principles and practices of designing, installing, managing, and maintaining virtualization technologies.Principles and practices of configuring and using of system monitoring tools.Principles and practices of configuring and implementing system backup solutions.Procedures for creating and modifying systems security.The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.Applicable regulatory requirements relevant to assigned area of responsibility.Principles and procedures of record keeping.Modern office practices, methods, and computer equipment and applications related to the work.English usage, spelling, vocabulary, grammar, and punctuation.Techniques for providing a high level of customer service by effectively dealing with vendors and County staff.Skill/Ability to:Perform advanced technical support functions in the design, architecture, installation, configuration, maintenance, and repair of assigned systems; take appropriate action to resolve problems or escalate to appropriate staff as needed.Perform complex functions in the design, installation, management, implementation, testing, and maintenance of a variety of support servers, storage systems, and other components.Monitor system and server utilization and recommend appropriate revisions to processes, procedures, and operations.Perform analyses of informational requirements and needs; identify, evaluate, and solve systems problems; design and implement new or revised systems and procedures; provide technical advice and consultation, and ensure efficient computer system utilization.Collect, analyze, and interpret procedures and data; develop sound conclusions, recommendations, and solutions.Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.Establish and maintain a variety of filing, record-keeping, and tracking systems.Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.Operate modern office equipment, including computer equipment and specialized software applications programs.Use English effectively to communicate in person, over the telephone, and in writing.Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.