Region Online Sales Manager (San Ramon)

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high-quality homes designed principally for the entry‑level and first‑time move‑up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at for more information. Region Online Sales Manager The right candidate will oversee the region’s Online Sales Concierges (OSCs) and provide training, motivation and support. Responsible for compliance and following region/division procedures. Specialize in the process of Customer Relationship Management (CRM) & converting online leads to onsite traffic/sales. Essential Duties and Responsibilities Manage OSCs that support the divisions in the region Support the Division Vice President of Sales and Sales Managers with hiring, training and managing day-to-day operations of the OSC Team Oversee and direct the workflow of the OSC Team Develop new lead generation capabilities to increase OSC leads Educate OSC Team members in available communities, product, amenities and other features Ensure team members have current knowledge of all internal policies and procedures Create, update and roll out OSC processes Exercise proper qualification skills to identify genuine leads that have the potential to become genuine sales opportunities Convert qualified leads into office appointments with onsite Sales Representatives Provide weekly reports to region management regarding online traffic and scheduled appointments Manage additional reporting, analytics and insight on performance Shop division OSCs to evaluate performance Participate in region/division marketing meetings to maintain current knowledge of potential and future sales opportunities Maintain up-to-date knowledge with trends in the homebuilding industry Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company Ability to travel Supervisory Responsibilities Supervises 2 or more employees Qualifications Education and/or Experience Associate degree from a two-year college or technical school Five years of related experience and/or training Strong customer service skills Possess exceptional interpersonal, written and verbal communication skills Ability to apply common sense understanding to carry out instructions furnished in written or oral form or via DRH applications Proficiency with MS Office and email Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision and peripheral vision The noise level is generally moderate Preferred Qualifications Licensing requirements vary by state Ability to multi-task and attention to detail Benefits Annual salary range of $95,000 - $120,000 depending on experience, plus bonus potential Medical, Dental and Vision 401(K) Employee Stock Purchase Plan Flex Spending Accounts Life & Disability Insurance Vacation, Sick, Personal Time and Company Holidays Multiple Voluntary and Company provided Benefits #J-18808-Ljbffr