Patient Financial Counselor

Location 141 Chesapeake Lane,Suite 201,Clarksville, TN, 37040,United States Employee Type Nonexempt FT Required Degree High school Manage Others No Contact Information Name Kelly Carr Who We Are Tennessee Retina is the largest Ophthalmology practice in middle Tennessee, offering rewarding careers across 10 locations. We are committed to providing the highest level of care to our patients in the most convenient and caring manner. Our physicians are leaders in the research and application of new retina, macula, and vitreous treatments. We are seeking an energetic and collaborative Patient Financial Counselor. The ideal candidate will be responsible for performing day-to-day follow-ups with patients for upcoming appointments to determine insurance coverage, patient costs, and payment options. Training Location This position will be trained in our Hendersonville Clinic located at 100 Springhouse Ct #240, Hendersonville, TN 37075. Benefits Offered Sign-On Bonus, Certification Incentive Bonus, and Length of Service Award Bonus Programs Continuing Education Program Transportation Reimbursement Program Employer-sponsored Medical, Dental, Vision, Critical Illness Coverage, Short-term, Long-Term Disability, & Employee Assistance Program 401(k) with Generous Employer Match Health Savings Account (HAS) and Flexible Spending Benefits Paid Holidays and Paid Vacation Employee Referral Award Bonus Program Succession, Growth, and Mentorship Opportunities Social Gathering and Team Opportunities Full new hire training program to fully support, train, and welcome new hires to the team Responsibilities Utilize the practice management system, payer websites, payer benefit line, and fee schedule to verify insurance eligibility, confirm authorization/referral requirements, and determine allowable rates, coinsurance, deductible, and out-of-pocket expenses for estimated patient responsibility associated with procedures and/or surgery. Print routing sheets and document estimated costs in the practice management system and the pre-service estimation worksheet. Place phone calls to patients to obtain pre-payment, establish acceptable payment arrangements, and/or acquire information necessary to receive payment from insurance or other sources on all procedures/surgeries. Notify the Billing Manager when appropriate financial arrangements per the patient liability policy cannot be made before the patient is treated for services. Adhere to best practice standards in performing day-to-day follow‑up tasks. This includes the following procedures outlined in the Patient Liability Policies. Process credit card transactions and patient receipts and check payments received at TNR. The responsibilities listed are a general overview of the position, and additional duties may be assigned. Education, Training, and Experience High School graduate or equivalent 1+ year of experience handling physician financial counselor duties or working for Tennessee Retina. Minimum of one year of insurance verification experience with knowledge of CPT and HCPCS coding Experience reading and understanding payer eligibility electronic returns. Includes the ability to differentiate between insurance plans, copay, deductible, and coinsurance (patient responsibility). Experience speaking with patients regarding the amounts due before and after scheduled appointments. Includes negotiating pre‑service deposit, copay, deductible, and coinsurance amounts. Proficient in understanding, reading, and interpreting all contents of the paper and electronic medical charts (ERM) and knowledge of medical terminology. Knowledge of Microsoft Office (Word, Excel, Outlook) and the ability to learn and adapt quickly to new software. Effective verbal and written communication skills with patients, physicians, management, and employees Excellent organizational skills, multi-task, and logical thinking Ability to be proactive, take initiative, and perform well in a fast‑paced, high‑volume practice. Basic understanding of eye anatomy, medical terminology, ocular pathology, and eye diseases. Confidentiality Maintains strict confidentiality regarding protected health information (PHI) and understands and adheres to TNR’s HIPAA privacy and security policies and procedures. Typical Physical and Working Demands Position requires prolonged walking, sitting, bending, stooping, and stretching. Good eye‑hand coordination and manual dexterity are sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Employees must have a normal hearing range and eyesight to record, prepare, and communicate appropriate reports. Employees must have a standard range of hearing and eyesight to record and prepare paper and MDI chart notes and documents. Must be able to lift and carry up to 15 pounds. #J-18808-Ljbffr