Sales Appointment Coordinator

Sales Appointment Coordinator (Business Development Center)Copeland Toyota | Brockton, MACopeland Toyota is a family-owned dealership proudly serving the Brockton community for over 50 years. With a 200+ vehicle inventory and over 500 internet and phone leads per month, we are expanding our Business Development Center and looking to add motivated, reliable, and coachable professionals to our team.This is a structured, fast-paced appointment-setting role in a high-volume automotive environment. If you are someone who enjoys staying busy, communicating with customers, and being rewarded for both effort and results, this opportunity can be highly rewarding.We are seeking individuals who are consistent, accountable, and comfortable working in a performance-based environment where daily activity and results are measured.Compensation (Performance-Based with Growth Potential)$20/hour base payWeekly performance bonuses$10 per appointment that shows$20 additional bonus per vehicle sold from your appointmentTotal earning potential per show-and-sold opportunity: $30+Estimated first-year earnings: $60,000–$75,000+ for consistent performersThis role rewards execution, consistency, self-management, discipline and effort.Lead Environment (Warm, High-Intent Customers)You will work a steady flow of real customers actively shopping for vehicles:Approximately 500 internet and phone leads per monthExisting dealership customersService customers considering upgradesPrior showroom traffic and follow-up opportunitiesThere is no cold calling list. However, success requires strong outbound follow-up and consistent communication.What Your Day Looks LikeThis is a high-activity, structured role where consistency is essential:80–100 combined inbound and outbound calls dailyAppointment setting with clear daily targetsCRM updates and disciplined follow-upFast response to internet leadsWorking within proven scripts and processesCandidates who prefer low structure or limited phone activity will not succeed in this role.What Success Looks Like HereSuccessful team members typically demonstrate:Strong communication skills and phone confidenceConsistency even with customer follow-up delaysStrong attention to detail and organizationComfort working in a performance-driven environmentDesire to build long-term income based on resultsWhy Copeland ToyotaFamily-owned dealership with over 50 years in businessNewly renovated Business Development CenterHigh lead volume with real buying intentStructured training and clear expectationsLeadership focused on coaching and performance developmentAdvancement opportunities for consistent performersFull-Time Schedule OptionsWe operate on structured schedules with limited flexibility:Option 1: Monday, Wednesday, Thursday: 10:00 AM – 7:00 PM (1-hour unpaid break) Tuesday: Off Friday and Saturday: 8:30 AM – 5:00 PM (30-minute unpaid break)Option 2: Monday–Thursday: 10:00 AM – 7:00 PM (1-hour unpaid break) Friday: 9:00 AM – 6:00 PM (1-hour unpaid break) Saturday and Sunday: OffOption 3: Monday: Off Tuesday–Thursday: 10:00 AM – 7:00 PM (1-hour unpaid break) Friday: 9:00 AM – 6:00 PM (1-hour unpaid break) Saturday: 8:30 AM – 5:00 PM (30-minute unpaid break) Sunday: OffResponsibilitiesHandle inbound internet and phone inquiries promptly and professionallyConduct outbound follow-up with active and past customersSet qualified, show-ready sales appointmentsMaintain accurate CRM records and follow-up disciplineCommunicate clearly and consistently on every interactionMinimum RequirementsStrong verbal communication and phone confidenceAbility to work in a structured, metrics-driven environmentBasic computer and CRM proficiencyReliable attendance and strong work ethicCoachable mindset and willingness to follow processValid driver’s license and reliable transportationMust pass background check and drug screeningBilingual candidates (Haitian Creole, Spanish, or Portuguese) are strongly encouraged to apply.BenefitsHealth Insurance (Imagine360)Blue Cross Dental Coverage401(k) with company matchGroup Life InsurancePaid vacation, PTO, and holidaysEmployee vehicle purchase specials