Product Support Representative

Description

Create a positive customer experience by providing technical troubleshooting, product selection, and warranty repair/replacement.; Contribute to the call center to ensure customer commitments are met promptly.; Provide technical support for consumer product lines.; Drive positive consumer experience through technical support via phone and email.; Answer product questions including features, benefits, installation, and interaction with other products.; Execute call center documentation and processing.; Resolve customer questions, provide remote troubleshooting, and respond to emails and voicemails.; Assist in the development of FAQs and troubleshooting guides.; Review product training presentations.; Organize and document processes and procedures.; Assist in reviewing manuals, technical bulletins, and technical marketing artwork to ensure positive customer experience and accuracy.; Troubleshoot and diagnose using schematics, wiring diagrams, and assorted tools.; Ensure timely processing and electronic capture of consumer and case information.; Assist consumers through product replacement or repair programs.

• Drive positive consumer experience through technical support via phone & email

• Answer product questions including features, benefits, installation, appropriate sizing of

products, interaction with other products within the applications, etc.

• Execute call center documentation and processing

• Resolve customer questions, provide remote troubleshooting, responding to emails &

voicemails.

• Assist in Development of FAQs and troubleshooting guides

• Review product training presentations

• Organize and document proven processes and procedures.

• Assist in reviewing manuals, technical bulletins, and technical marketing artwork to ensure

positive customer experience and accuracy.

• Troubleshoot and diagnose using schematics, wiring diagrams, and assorted tools.

• Ensure timely processing and electronic capture of consumer & case information into Navico

Group systems

• Assist consumers thru product replacement or repair programs

Additional Skills & Qualifications

Looking for candidates who are more technical product support within the boating/marina, RV, Camping, ATV, outdoor sporting machines or industrial industry. Candidates who are mechanics will work or candidates who worked on electronic components for products within the industry will work.

Must Haves:

- 1 year of experience in Electronics troubleshooting or technical support

- Practical computer application literacy (including Microsoft Office Suite, ERP System, and ability to learn internal systems)

- Practical experience and knowledge of AC and DC electrical wiring

Nice Haves:

- Technical experience with boating/marina, RV, Camping, ATV, outdoor sporting machines

- ABYC, NMEA, or MEI certification a plus

- Prior experience in consumer technical support highly recommended

- FCC License is a plus

Job Type & Location

This is a Contract to Hire position based out of Menomonee Falls, WI.

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Menomonee Falls,WI.

This position is anticipated to close on Jun 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.