Night Auditor — Overnight Guest Service & Audit

Night Auditor Sheraton Virginia Beach Oceanfront | Shamin Hotels Are you dependable, detail-oriented, and at your best when others are winding down? At Sheraton Virginia Beach Oceanfront, we are looking for a Night Auditor who takes pride in delivering excellent guest service while keeping the hotel’s overnight operations accurate, organized, and secure. As a Night Auditor, you are the overnight face of the hotel. You will welcome late arrivals, assist current guests, balance daily transactions, and help prepare the property for a smooth start to the next day. This role is ideal for someone who enjoys working independently, solving problems calmly, and creating a positive guest experience every time. Responsibilities Welcome guests with a warm, professional, and service-focused attitude Complete guest check‑ins, check‑outs, room assignments, and reservations Respond to guest questions, requests, and concerns promptly and courteously Balance and reconcile daily hotel revenue, payments, and reports Perform the nightly audit and ensure all financial transactions are accurate Prepare required reports for management and the next day’s operations Maintain front desk organization, cleanliness, and brand presentation Monitor hotel activity overnight and follow security and safety procedures Communicate important notes, guest issues, and operational updates to the day team Support a positive team environment and represent the hotel professionally at all times Qualifications Prior hotel front desk, night audit, guest service, or cash‑handling experience preferred Strong customer service and communication skills Good computer skills and ability to learn hotel systems Strong attention to detail and accuracy with numbers Ability to work independently and stay organized during overnight shifts Dependable attendance and punctuality Professional demeanor and problem‑solving mindset Flexibility to work nights, weekends, and holidays as needed Why Join Shamin Hotels At Shamin Hotels, we believe our associates make the difference. We are committed to creating an environment where associates are supported, developed, and recognized for the value they bring each day. Internal Shamin materials emphasize associate training, clear procedures, and accountability, and local Sheraton leadership is actively recognizing associates for memorable guest service. Our TOP Values Teaming Up Owning the role Passionately Serving What You Can Expect Competitive pay Growth opportunities with Shamin Hotels Supportive team environment Opportunities to make a direct impact on the guest experience Physical Requirements Ability to stand and walk for extended periods Ability to use a computer and phone for extended periods Ability to occasionally lift, carry, push, or pull up to 25 pounds Ability to work overnight shifts in a fast‑paced hotel environment Equal Opportunity Employer Shamin Hotels is an Equal Opportunity Employer. We are committed to providing a workplace free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. #J-18808-Ljbffr Shamin Hotels