Payments Operations Manager

At TBK Bank, a subsidiary of Triumph, we are looking for a skilled Payment Operations Manager to lead and grow our payment operations team. Essential Duties & Responsibilities Lead, develop, and manage a team of payment operations professionals Establish performance goals, KPIs, and accountability standards Conduct hiring, onboarding, coaching, and performance management Ensure staffing coverage for critical processing windows Foster a culture of operational excellence, accountability, and continuous improvement Oversee daily payment operations across ACH, wires, cards, RTP, FedNow, and emerging payment rails Ensure timely and accurate processing and settlement of transactions Monitor performance against SLAs and KPIs Act as escalation point for complex payment issues Drive implementation of new payment products and enhancements Establish and maintain financial controls supporting payment processing, settlement, and reconciliation activities Ensure reconciliation processes across payment and deposit systems Develop and/or maintain operational reporting and dashboards Manage settlement, clearing, and funding account activities related to payment operations Provide insights to senior leadership Ensure compliance with NACHA, Reg E, AML/KYC, and payment rail standards Maintain strong internal controls and operational governance Support audits, regulatory examinations, and remediation activities Identify and mitigate operational, financial, and fraud risks Develop and execute the strategic roadmap for Payment Operations aligned with organizational goals Identify emerging payment trends, technologies, and industry best practices Translate business objectives into operational priorities and measurable outcomes Partner with executive leadership on long-term operational planning and scalability Lead annual operational planning, forecasting, and budgeting activities Evaluate new payment capabilities including RTP, FedNow, digital wallets, and embedded payments Develop business cases for automation and strategic investments Lead payment modernization initiatives and operational transformation programs Improve customer experience and reduce operational friction Partner with Finance, Treasury, Product, Risk, and Technology teams Communicate operational performance and risks to stakeholders Support cross-functional initiatives Other duties as assigned Experience & Education Bachelor's degree in finance, accounting, business, or a related field (preferred) 7–10+ years of payment or banking operations experience 3–5+ years of leadership experience ISO 20022 knowledge AAP certification or other comparable certification (preferred) Strong understanding of ACH, wire, RTP/FedNow, and card payment networks Work Environment Employees will work in a business office setting with moderate noise, computer work, and occasional standing or walking. The role requires extended periods at a computer terminal, occasional stooping or kneeling, the ability to stand, sit, and use hands and fingers to operate a keyboard and telephone, and the capability to lift light to moderate loads. Regular, predictable attendance is required. Reasonable accommodations may be made for qualified individuals with disabilities. TBK Bank provides medical, dental, vision coverage, paid time off, a 401(k) plan, and additional benefits. #J-18808-Ljbffr