Assistant Automotive Service Manager

Job Description

Job Description

Overview

We are looking to add a qualified ASSISTANT AUTOMOTIVE SERVICE MANAGER to our team.

Responsibilities

• Work with Service Director to forecast goals and objectives for the department and ensure they are met
• Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction
• Maintain daily sales and production records as required by dealership management
• Develop and monitor budgets for the service department and keep dealership management informed of variances
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals
• Establish and maintain good working relationships with customers to encourage repeat and referral business
• Handle customer complaints tactfully, promptly, and with concern for the customer
• Establish promotional service prices
• Ensure proper repair techniques are being used
• Schedule training as necessary for technicans and service advisors
• Stay up to date on product changes and new products
• Ensure that all necessary shop equipment is in proper and safe working condition
• Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc
• Other duties may be assigned by management
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors

Qualifications

• Two or more year’s management experience in an automotive service department
• ADP Dealer Services Experience a plus
• Ability to work independently and be self-motivated
• A desire to work in a commission, performance-based, environment
• Great attitude with high-energy personality
• Excellent customer service skills
• Professional appearance and work ethic
• Ability to work well in a process driven environment
• High school diploma or equivalent
• Valid driver license in the state that you will work and a good driving record

We offer:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities