IT & Operations Coordinator
$28 - $30 per hourEncon Heating & AC
Description:
Join a Team That Runs on Data, Process, and Execution
At ENCON Heating & A/C, we dont just install and service HVAC systemswe build systems and processes that drive a high-performing operation.
If you enjoy solving problems, working with data, and making a real impact on how a business operatesfrom the office to the fieldthis role is for you.
What Youll Do
- 50% AI Tools and Automation
- 30% System Administration
- 20% Reporting and Documentation
Build AI-Powered Micro Tools
Design and build internal tools using AI APIs that automate repetitive tasks for dispatchers, techs, and office staff
Translate operational pain points into working prototypes not decks, actual tools
Identify automation opportunities by spending time with each team
Document tools so non-technical staff can use and maintain them
Own Systems & Administration
System Reconciliation identify mismatches and maintain data accuracy
Manage ServiceTitan users: onboarding, roles, permissions, and settings
Administer company cell phones setup, assignments, and troubleshooting
Monitor and triage MSP helpdesk tickets track open issues, follow up on resolution timelines, and escalate when needed
Support testing and rollout of system updates and integrations
Reporting & Operations Support
Build and maintain Excel and Power BI reports for leadership
Validate and clean data across systems; document SOPs as they evolve
Work directly with dispatchers, techs, and managers on real-world workflow problems
Must-Haves
Hands-on experience with Python, SQL, or similar enough to build and maintain simple tools
Active AI tool user (ChatGPT, Claude, Copilot, etc.) not just awareness, actual workflow integration
Sharp attention to detail you catch the mismatch before it causes a problem
Clear communicator across technical and non-technical audiences
Self-directed you can be handed a problem with no playbook and figure it out
Proficient in Excel; willing to learn Power BI
Strong Advantages
ServiceTitan or similar field service platform experience
Salesforce or CRM familiarity
Built internal tools, automations, or micro apps side projects count
REST APIs, Power Automate, or Zapier exposure
Mobile device or IT asset administration experience
Requirements:Eligibility Requirements
- Employment/education will be verified.
- Applicants must be currently authorized to work in the United States on a full-time basis.
- Encon is a drug free workplace and requires post-offer pre-employment drug testing.
Compensation: $28-$30/hr. + quarterly discretionary bonuses + full benefits/PTO
Encon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
CT LIC # HTG-0386317-S1
Putnam NY LIC# 31097
Westchester NY LIC # WC-33774-H21
MEC # 1093
AA/EOE
#EN
Compensation details: 28-30 Hourly Wage
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