Implementation Specialist, Automotive SaaS

Implementation Specialist, Automotive SaaS Company Overview: At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions people love to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service. At myKaarma, exceptional customer interactions are the cornerstone of our success. Our platform is meticulously engineered to communicate with customers at every aspect of the service, repair, and maintenance journey, ensuring positive and memorable experiences. Role Description As an Implementation Specialist at myKaarma, you will own the technical configuration and implementation readiness of our service scheduling, digital check-in, and vehicle inspection solutions. You will partner directly with automotive dealership customers to understand their service workflows, operational needs, existing technology, and integration dependencies—then translate those requirements into reliable, scalable solutions. You will serve as a technical escalation resource throughout the implementation process, resolving complex configuration challenges, confirming infrastructure readiness, and testing the complete customer journey before training begins. Working closely with Deployment Managers and the Training Team, you will ensure each solution is fully configured and prepared for a successful launch. You will also develop documentation, templates, automations, and repeatable processes that improve implementation efficiency and create a consistent customer experience. Key Responsibilities Guide automotive dealership customers through the setup of myKaarma’s service scheduling, digital check-in, and vehicle inspection tools, ensuring each solution is configured to support the dealership’s specific business needs. Lead detailed discovery sessions to understand each dealership’s current workflows, operating processes, and existing technology, including any systems that myKaarma will replace. Confirm that each assigned dealership has the required devices, network connectivity, and technical infrastructure in place well before implementation or onsite training begins. Test and demonstrate the configured solution with the customer before training, walking through the full service experience from appointment scheduling and customer arrival through vehicle inspection and service completion. Coordinate closely with the Deployment Manager and Training Team to communicate customer requirements, resolve configuration issues, and ensure each product is fully prepared for onsite or remote training. Develop templates, automations, and repeatable processes that make product setup more efficient, reduce manual administrative work, and allow more time for meaningful customer consultation. Qualifications and Skills 2+ years of experience in software implementation, deployment, customer onboarding, or a similar client-facing role. Experience working in automotive, Software as a Service (SaaS), or another technology-enabled service environment. Strong communication and customer consultation skills, with the ability to translate business needs into clear system requirements. Self-directed and highly organized, with the ability to manage multiple customer implementations, priorities, and deadlines. Comfortable using business tools such as Salesforce and Google Workspace, including Gmail, Calendar, Sheets, Forms, and related applications. General understanding of software implementation processes and customer service best practices. Preferred/Nice-to-Have: Experience working in automotive dealership service operations, such as service scheduling, customer check-in, repair orders, or vehicle inspections. Experience implementing or supporting software used by automotive dealerships. Familiarity with myKaarma products or similar dealership technology platforms. We know great candidates don't always match every requirement. If this role excites you and your experience aligns with many of the qualifications, we'd encourage you to apply. Skills can be learned—we also value curiosity, ownership, and a willingness to grow. Total Rewards at myKaarma At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being: Flexible Work Environment : We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights. Health and Wellness : Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends. Time Off: Generous vacation time to recharge and balance life outside work. In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments onsite. The starting salary range for this role is $69,135.00 - $86,419.00 USD per year, depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment. Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds. As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form. myKaarma participates in the E-Verify Program . myKaarma considers candidates requiring work authorization on a case-by-case basis. Sponsorship may be available for exceptional candidates depending on role requirements and business need The pay range for this role is: 69,135 - 86,419 USD per year (Remote (United States)) #J-18808-Ljbffr