Concierge (On Call)

Job Description

Job Description

Job Overview

In alignment with Gallaher Signature Living’s mission, values, and commitment to exceptional hospitality, the Concierge serves as the community’s front-of-house ambassador, setting the tone for an elevated, boutique living experience. This role is central to delivering a seamless, personalized, and welcoming environment while supporting resident experience, safety, and communication. The Concierge interacts with residents, families, guests, and vendors with discretion, warmth, and professionalism, operating in full compliance with California Title 22 regulations applicable to Residential Care Facilities for the Elderly (RCFE) and the policies governing Continuing Care Retirement Communities (CCRC). This position is non-clinical in nature and does not include the provision of personal care services. 

Key Responsibilities

• Greet residents, families, visitors, and vendors in a respectful, professional, and welcoming manner
• Serve as a point of contact for general inquiries, directions, and assistance
• Foster positive relationships with residents while maintaining appropriate professional boundaries
• Support resident independence, dignity, and rights at all times
• Answer and route telephone calls; take and deliver accurate messages
• Monitor building access and follow visitor management and security procedures
• Maintain required sign-in logs, package logs, keys, and front desk documentation
• Communicate resident needs, concerns, or requests to appropriate departments promptly
• Observe residents for changes in condition, behavior, or safety concerns and report observations according to community policy
• Respond to emergencies in accordance with established procedures, including contacting appropriate staff or emergency services
• Participate in emergency drills and follow disaster preparedness plans
• Comply with all applicable California Title 22 RCFE regulations and CCRC policies and procedures
• Protect resident rights, privacy, confidentiality, and dignity
• Act as a mandated reporter, immediately reporting suspected abuse, neglect, or exploitation in accordance with Title 22 and community policy
• Maintain accurate documentation as required by regulation and community standards
• Perform duties within the defined scope of the Concierge role and refrain from providing personal care or clinical services
• Maintain a clean, organized, and professional front desk and lobby environment
• Uphold community policies, service standards, and brand expectations
• Represent the community’s mission, values, and commitment to quality, safety, and regulatory compliance

Qualifications & Requirements

• Previous experience in customer service, reception, hospitality, or senior living
• Ability to communicate effectively and respectfully with older adults, families, and staff
• Ability to follow written policies, procedures, and regulatory requirements
• Basic computer, phone, and documentation skills
• Experience working in an RCFE, CCRC, or regulated senior living environment preferred
• Familiarity with resident rights and mandated reporting requirements
• Bilingual abilities preferred
• Professional, courteous, and service-oriented demeanor
• Compassionate, patient, and observant
• Organized, reliable, and detail-oriented
• Able to remain calm and follow procedures in emergency situations
• Ability to sit or stand for extended periods
• Ability to lift up to 20 pounds occasionally
• Flexible availability, including evenings, weekends, and holidays
• Must successfully pass all required background checks, health screenings, and immunization requirements in accordance with Company policy and applicable law and mandated by California Title 22.

About Us

Gallaher Signature Living is redefining what it means to age well. Rooted in a legacy of compassion, elegance, and excellence, our communities go beyond traditional senior living—offering personalized experiences that enrich daily life and foster meaningful connections. As we continue to grow across California, we are building a team of forward-thinking professionals who are passionate about shaping the future of senior living.

Our support office is located in Windsor, California, and we currently operate residential communities in Santa Rosa, Alameda, Moorpark, and Covina. Our communities support active adults through Independent Living, Assisted Living, and Memory Care, delivering high-quality services in thoughtfully designed environments.

Pay Rate: $19.00 -$21.00

Benefit Offerings

• Full-Time Team Members
• Medical (PPO and HSA), dental, and vision insurance options (fulltime only)
• Flexible Spending Accounts (FSA) – (fulltime only)
• Life insurance (fulltime only)
• 401(k) plan with safe harbor employer match
• Paid vacation and sick time for hourly team members; PTO plan for exempt team members
• Hourly staff members receive paid time off for their anniversary and birthday
• Paid holidays
• Paid bereavement
• Paid jury duty
• Complimentary meals for day-shift property employees from our award-winning dining programs
• Opportunities for career advancement and professional growth
• Extensive employer provided training for staff members at all levels

Equal Employment Opportunity Statement

GSL is an equal opportunity employer and makes employment decisions based on merit. We want to have the best available people in every job. Company policy prohibits unlawful discrimination based on race, color, creed, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), religion (including religious dress and religious grooming), marital status, age, national origin or ancestry, citizenship, physical or mental disability, and legally protected medical condition or information, genetic characteristics, sexual orientation, gender (including gender identity and gender expression), family care or medical leave status, military caregiver status, military or veteran status, domestic partner status, hairstyles or any other consideration made unlawful by federal, state or local laws.

This policy applies to all terms and conditions of employment including, but not limited to, hiring, placement, training, compensation, benefits, transfer, promotion, leave of absence, termination, layoff, and recall. GSL is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of GSL and prohibits unlawful discrimination by any employee of GSL, including supervisors and coworkers.