Customer Service Specialist

Customer Service Representative

Seeking a Customer Service Representative to support a fast-paced hospital environment. This role will handle incoming calls from patients, visitors, employees, and the public, document and dispatch service requests, monitor facility communication systems, and assist with patient transporter coordination.

Key Responsibilities:

• Answer and manage high-volume hospital/customer service calls.
• Document and dispatch work/service requests accurately.
• Support patient transport coordination and workflow assignments.
• Monitor environmental alarms, intercoms, doors/gates, and CCTV systems.
• Handle difficult situations professionally and provide conflict resolution when needed.
• Assist with department projects and identify opportunities to improve processes.
• Maintain excellent customer service in a fast-paced healthcare environment.

Requirements:

• High School Diploma/GED
• 1+ year of customer service or administrative support experience
• Healthcare, hospital, medical office, call center, or dispatch experience preferred.
• Strong communication and customer service skills.

Salary and Other Compensation: The annual salary/hourly rate for this position is between $17.00 - 18.00 per hour. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance], [dental insurance], [vision insurance], [401(k) retirement plan], [life insurance], [long-term disability insurance], [short term disability insurance], [paid parking/public transportation], [Paid time off], [Days/hours of paid sick and safe time], [Days/hours of paid vacation time], [Weeks of paid parental leave], [Paid holidays annually], [any additional benefits applicable].