Hotel Operations Hiring Event 6.25.26

Job Summary Providing necessary guidance and leadership to enable the Front Desk & Guest Services staff to meet the goals and objectives set by hotel management. How You Will Create the Extraordinary Confer with department supervisors to assure maximum customer satisfaction and efficient utilization of manpower. Resolve guests’ concerns, taking corrective action as necessary. Inspect facilities, services and equipment and recommend changes or improvements as necessary. Establish and administer safety policies and procedures pertaining to the Hotel Department and ensure adherence to these policies. Maintain close work relationships with other department managers/supervisors to promote smooth, efficient operations. Recommend personnel changes in assigned areas, including hiring, promotion, demotion, and release of staff. Establish and maintain required channels of communication. Promote a positive work environment that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and upward mobility. Recommend/implement incentive programs that address reducing costs or increasing revenues. Provide training, orientation, and necessary levels of authority to guest contact employees to enable quality attention and follow‑up to guest needs at a level that will attain targeted Hospitality Total Service scores. Any other tasks/functions assigned by direct supervisor. What You Will Need Must be 21 years of age or older. Listen to and offer reasonable solutions in response to hotel guest complaints or problems. Review Hotel Occupancy and work with staff on rates, special groups, events, etc. for the shift. Attend informational and pre‑convention meetings to determine if the group requires special needs. Assist with employee schedule adjustments as needed (due to sick calls, etc.). Complete employee performance appraisals. Coach and discipline associates as necessary.

ADDITIONAL REQUIREMENTS

College degree preferred or related experience required. Three to five years of supervisory experience in hotel operations required. Excellent interpersonal, customer service, communication, team building, and problem‑solving skills are required. Demonstrated ability in maintaining consistent, high quality service levels. Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. Must be able to work at a fast pace and in stressful situations. Must have knowledge of computer systems and applications. Must be able to read, write, speak and understand English. Able to write memos, letters, reports and to understand, interpret and analyze written and financial reports. Visual abilities and tolerance are needed to complete paperwork and use a computer for extended periods of time. Ability to do a large amount of walking and standing. Auditory abilities (with or without aids or special devices) needed for telephone usage, as well as guest and staff communication. Must be able to perform physical job duties of line employees in emergency situations. Must be able to maneuver in all areas of the casino and the retail shops. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Equal Employment Opportunity Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. #J-18808-Ljbffr Caesars Entertainment