Customer Relations Specialist

Customer Relations SpecialistWe are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records.Responsibilities:Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all timesMaintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and serviceUtilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunitiesPresent a professional, confident and enthusiastic image to develop trusting relationships with all customersEffectively manage customer account data which includes setting up new accounts and maintaining related dataWhy join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:Medical, dental, and vision (eligibility after just 30 days of employment)Paid time off that increases with tenureA 401(k) with company match and immediate vestingA new employee training program and many opportunities for continued learning and career developmentDisability and life insuranceEmployee recognition programGenerous tuition assistance programPropane discountsQualifications:Minimum of 3 years of experience in a customer service roleMinimum of a High School diploma or GED preferredSolid computer skills including Microsoft Office, data entry and the ability to run and analyze reportsAbility to multi-task and prioritize assignments in a team environment