Service Coordinator

Service Coordinator

The Mechanical Service Coordinator at Proconex is responsible for managing the scheduling, dispatch, and logistical coordination of mechanical service operations with a focus on pressure relief valve work. This role serves as a central point of communication between technicians, customers, and internal departments to ensure the efficient and timely execution of service requests, repairs, installations, and preventative maintenance. The Service Coordinator plays a key role in optimizing workflow, maintaining service quality, and supporting customer satisfaction.

Location: Royersford, PA

Position Summary:

The Mechanical Service Coordinator at Proconex is responsible for managing the scheduling, dispatch, and logistical coordination of mechanical service operations with a focus on pressure relief valve work. This role serves as a central point of communication between technicians, customers, and internal departments to ensure the efficient and timely execution of service requests, repairs, installations, and preventative maintenance. The Service Coordinator plays a key role in optimizing workflow, maintaining service quality, and supporting customer satisfaction.

Key Responsibilities:

• Manage the scheduling, dispatch, and logistical coordination of mechanical service operations.
• Serve as the primary point of contact for customers regarding ongoing jobs.
• Allocate manpower and schedule technicians for service jobs.
• Coordinate third-party service providers when external support is necessary.
• Source and procure all necessary materials and equipment required for outage execution.
• Ensure technicians have the required documentation for site access, including ID, background checks, and drug screenings.
• Prepare and manage required test documentation for equipment calibration and service.
• Generate and send accurate quotes for service work.
• Handle purchasing parts as required for specific jobs.
• Manage all invoicing related to outage work and service work across multiple shop locations.
• Answer incoming service-related phone calls and provide customer support.

Job Requirements:

• Ability to travel within the mid-Atlantic region (PA, NJ, MD, DE) up to 50% of the time.
• Highly organized with strong attention to detail and time management skills.
• 2 years of experience in service coordination, field service, or technical support role within the valves, industrial equipment, or mechanical services industry.
• Strong data entry experience with an ERP system.
• Associate degree in a relevant field such as mechanical engineering technology, industrial maintenance, or business administration required; bachelor's degree preferred.

Key Competencies:

• Customer Service
• Collaboration
• Attention to detail
• Time Management
• Organization
• Communication

Travel Requirements:

• Ability to travel within the territory (PA, NJ, MD, DE) up to 50% of the time.

Physical Demands:

• Lifting up to 50 pounds.

If you are a highly organized individual with experience in service coordination, field services, or technical support in industrial environments, and are open to traveling to industrial sites 50% of the time, we encourage you to apply for this exciting opportunity at Proconex in Royersford, PA. Apply now to join our team and make a difference!

We are proud to be an employee-owned organization. Through our ESOP, every team member shares in the growth and success of the company, fostering a culture of collaboration, accountability, and long-term rewards.

Proconex offers a standout culture, fantastic work environment, and has very competitive benefits to include premium medical, 401K match, tuition reimbursement, and other unique incentives.