Overnight Shelter Supervisor

Position Title Overnight Shelter Supervisor Location City of Portland (2 sites) Employment Type Full Time, Non-Exempt, 40 hrs/week, hourly wage $30.00, 1 position. Responsibilities Train, schedule, and develop a team of support staff or work with a staffing agency to orient and assign a shelter program team, ensuring all duties are accomplished across all shifts. Provide compassionate ongoing mentorship, support, and role modeling for staff. Communicate staff timesheets and leave request notifications to Shelter Manager, ensuring adequate overnight shelter coverage for both shifts. Ensure shelter staff report incidents and exclusions daily in a timely manner. Ensure shift teams accomplish their duties in a satisfactory manner. Oversee nightly operations to ensure the shelter is clean, safe, and secure. Uphold policy, compliance, and contractual obligations as directed by Management. Support clients, assist them in their transition from homelessness to safe shelter; manage nightly intake and morning exit routines. Intervene in client crises and conduct crisis intervention as needed, using assertive engagement and trauma-informed care. Maintain accurate and complete daily records and reports; submit reports as requested. Submit detailed shift reports and monthly summaries to the Shelter Manager. Maintain professional relationships with service providers, volunteers, staff, and community members. Coordinate volunteer and intern efforts to support shelter operations. Collaborate with the Shelter Manager to ensure alignment with organizational goals. Offer client referrals and coordinate with external services to support client needs. Address facility maintenance and ensure compliance with safety and operational standards. Qualifications High school diploma or equivalent (required). 2 years’ experience in social work, shelter operations, or a related field (required). 1 year in a supervisory role preferred. Valid driver’s license (required). Knowledge of trauma-informed care and crisis intervention techniques. Proficiency in Microsoft Office. Ability to work flexible hours, including nights, weekends, and holidays. Strong computer and HMIS data entry skills. Strong written and oral communication, critical thinking, problem solving, and decision-making skills. Self-motivated, team-oriented, high level of patience, and ability to function in a stressful environment. Ability to maintain confidentiality and privacy of program participants and staff. Physical capacity: able to climb, lift up to 50 lbs, operate a computer, respond quickly to emergencies. Licenses & Certifications (Preferred) Trauma-informed care. Assertive engagement. First aid and CPR. Non-violent crisis intervention. Peer support. Safe driving. Rent Well. Community warehouse escort. Civil rights training. Bloodborne pathogens training. De-escalation training. Supervisor Overnight Shelter Manager Equal Opportunity Employer The Salvation Army is an equal opportunity employer. We are protected veterans and individuals with disabilities. The employer is required to notify all applicants of their rights pursuant to federal employment laws. #J-18808-Ljbffr The Salvation Army USA Western Territory - Cascade Division